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City Lead

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Mindspace

2mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 4+ years in team management, 3+ years in sales/customer service, fluent in English and German, strong communication, analytical skills, and a passion for MINDSPACE. MBA is a plus.
  • You will lead and develop teams, drive sales strategies, ensure member satisfaction, manage budgets, liaise with HQ, and nurture the brand through PR and events.

Requirements

  • 4+ years experience in managing a team and leading a business unit
  • 3+ year of sales and/or customer service
  • Experience working in international environment - an advantage
  • College degree in Business Management, Economics, Hospitality, Consulting or similar
  • MBA - advantage
  • Strong verbal and written communication skills
  • Proven ability to drive revenue and/or build winning teams
  • Fluent English and German
  • You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE Germany
  • You must be a great communicator who is able to clearly convey messages in written and oral form
  • Analytical skills, organizational skills and good time-management - are key for this position.
  • Experienced working with people & managing cross-functional teams? Good- that’ll take you a far way here
  • Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Responsibilities

  • Lead, grow and develop a team of sales, community and operations managers.
  • Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
  • Together with the Sales Managers, manage sales efforts & implement solutions to improve business performance in the city.
  • Accountable for driving the highest levels of member satisfaction.
  • Accountable for member retention.
  • Work closely with the Operations Manager to ensure operations run smoothly through Berlin branches.
  • Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
  • Be the POC for all corporate matters between the German market & MINDSPACE HQ.
  • Monitor budgets, collection, KPIs, and market’s performance.
  • Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
  • Nurture Mindspace’s brand through PR efforts, events, and liaison with the Marketing department.

FAQs

What are the primary responsibilities of the City Lead position?

The City Lead is responsible for leading, growing, and developing a team of sales, community, and operations managers, managing sales efforts, overseeing member satisfaction and retention, ensuring smooth operations in the Berlin branches, and acting as the point of contact for corporate matters between the German market and Mindspace HQ.

What qualifications are required for the City Lead role?

Candidates should have 4+ years of experience in managing a team and leading a business unit, 3+ years in sales and/or customer service, and a college degree in Business Management, Economics, Hospitality, Consulting, or a similar field. An MBA is considered an advantage.

What languages are required for this position?

Fluency in both English and German is required for the City Lead position.

What kind of work environment does Mindspace offer?

Mindspace offers a nurturing and inspiring work environment that emphasizes employee well-being, a diverse community, and a boutique design aesthetic.

Is prior experience in an international environment valued for this role?

Yes, experience working in an international environment is considered an advantage for the City Lead position.

What are the essential competencies for success in this role?

Successful candidates should possess strong communication skills, analytical and organizational skills, good time-management abilities, and experience in managing cross-functional teams.

What benefits can employees expect at Mindspace?

Mindspace offers generous annual leave, meal benefits via a lunch card, gift vouchers for birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team and end-of-year events.

Who does the City Lead report to?

The City Lead reports to the General Manager.

Is Mindspace a profitable company?

Yes, Mindspace is a profitable operator with over 15,000 members across more than 40 prime locations.

What is the company culture like at Mindspace?

Mindspace is described as a lifestyle brand that prioritizes service and experience, fostering a workplace culture that encourages growth, collaboration, and respect for local cultures in each market.

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Mindspace

Boutique flex spaces, presenting a global mindset with a local flavor.

Real Estate
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Mindspace is a provider of flexible coworking spaces that cater to the needs of modern businesses and professionals. They offer a range of creative and collaborative work environments, including private offices, hot desks, and meeting rooms, designed to foster productivity and community. The ultimate mission of Mindspace is to create inspiring, flexible workspaces that enhance the work experience and drive business success. Their purpose is to provide a dynamic and supportive environment where individuals and companies can thrive, innovate, and connect with like-minded professionals.