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City Lead

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Mindspace

14d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 4+ years in team management, 3+ years in sales/customer service, a relevant degree, fluency in English and German, strong communication skills, and a passion for MINDSPACE.
  • You will lead a team, drive sales, ensure member satisfaction, oversee operations, manage budgets, collaborate with HQ stakeholders, and enhance brand presence through PR and events.

Requirements

  • 4+ years experience in managing a team and leading a business unit
  • 3+ year of sales and/or customer service
  • Experience working in international environment - an advantage
  • College degree in Business Management, Economics, Hospitality, Consulting or similar
  • MBA - advantage
  • Strong verbal and written communication skills
  • Proven ability to drive revenue and/or build winning teams
  • Fluent English and German
  • You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE Germany
  • You must be a great communicator who is able to clearly convey messages in written and oral form
  • Analytical skills, organizational skills and good time-management - are key for this position.
  • Experienced working with people & managing cross-functional teams? Good- that’ll take you a far way here
  • Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Responsibilities

  • Lead, grow and develop a team of sales, community and operations managers.
  • Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
  • Together with the Sales Managers, manage sales efforts & implement solutions to improve business performance in the city.
  • Accountable for driving the highest levels of member satisfaction.
  • Accountable for member retention.
  • Work closely with the Operations Manager to ensure operations run smoothly through Berlin branches.
  • Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
  • Be the POC for all corporate matters between the German market & MINDSPACE HQ.
  • Monitor budgets, collection, KPIs, and market’s performance.
  • Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
  • Nurture Mindspace’s brand through PR efforts, events, and liaison with the Marketing department.

FAQs

What is the location of the City Lead position?

The City Lead position is based in Berlin, Germany.

What are the primary responsibilities of the City Lead?

The primary responsibilities include leading and developing a team, managing sales efforts, ensuring member satisfaction and retention, overseeing operations, monitoring budgets and performance, and acting as the point of contact with Mindspace HQ.

What is the required experience for the City Lead role?

The ideal candidate should have at least 4+ years of experience in managing a team and leading a business unit, along with 3+ years in sales and/or customer service.

Is fluency in other languages required for the position?

Yes, fluency in both English and German is required for the City Lead position.

What qualifications are preferred for this role?

A college degree in Business Management, Economics, Hospitality, Consulting, or a similar field is required, and an MBA is considered an advantage.

What kind of environment will I be working in?

You will be working in a supportive and dynamic environment that emphasizes employee well-being, teamwork, and a diverse community.

What benefits does Mindspace offer to its employees?

Mindspace offers a generous annual leave allowance, meal benefits via a lunch card, gift vouchers on birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team and end-of-year events.

Will I have opportunities for career growth at Mindspace?

Yes, Mindspace provides long-term career opportunities and supports employee growth and development.

Is international experience considered important for this role?

Yes, experience working in an international environment is considered an advantage for the City Lead position.

How will I be supported during the onboarding process?

Mindspace ensures a thorough onboarding process to help you integrate swiftly into the team and understand your responsibilities effectively.

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Mindspace

Boutique flex spaces, presenting a global mindset with a local flavor.

Real Estate
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Mindspace is a provider of flexible coworking spaces that cater to the needs of modern businesses and professionals. They offer a range of creative and collaborative work environments, including private offices, hot desks, and meeting rooms, designed to foster productivity and community. The ultimate mission of Mindspace is to create inspiring, flexible workspaces that enhance the work experience and drive business success. Their purpose is to provide a dynamic and supportive environment where individuals and companies can thrive, innovate, and connect with like-minded professionals.