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Claims Adviser

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Sydney, +1

AI generated summary

  • You need strong attention to detail, VCE or diploma, compliance training, ANZIIF membership, and excellent organizational skills to meet deadlines.
  • You will manage claims, perform data entry, negotiate settlements, advocate for clients, and identify new business opportunities while supporting proposals and participating in meetings.

Requirements

  • A high level of accuracy and attention to detail.
  • Ideally, a VCE or equivalent; or a Diploma in Financial Services / Bachelor’s degree.
  • Completion of company-directed compliance training.
  • Tier 1 or Associate membership of ANZIIF.
  • Excellent organizational skills with the ability to prioritize workloads and meet tight deadlines.

Responsibilities

  • Claims Technical: Manage basic to moderately complex claims in accordance with company processes and client agreements, while liaising with other specialty areas of the business as needed. Maintain strong relationships with clients, insurers, claimants, and external providers.
  • Claims Administration: Perform data entry of incident reports and process other claims-related information in Clearsight. Prepare and send routine correspondence and documents using company templates.
  • Claims Advisory: Drive the settlement negotiation process and negotiate on behalf of clients. Act as an advocate for clients, formulating commercial and technical responses to insurer denials of liability.
  • New and Expanded Business: Identify new and expanded business opportunities, referring them to senior colleagues as appropriate. Support new business endeavors by providing claims review data for tenders, renewals, and proposals, and participate in client/prospect meetings as required.

FAQs

Do we support remote work?

Yes, we do support remote work in a hybrid format, requiring at least three days a week in the office.

What qualifications do I need to apply for the Claims Adviser position?

Ideally, you should have a VCE or equivalent, a Diploma in Financial Services, or a Bachelor’s degree.

Is previous experience in claims management required?

While previous experience is beneficial, we are looking for candidates who can manage basic to moderately complex claims and have a high level of attention to detail.

What types of training does Marsh provide?

Marsh provides company-directed compliance training and professional development opportunities to help you grow in your career.

Will I be expected to work independently, or is teamwork emphasized?

Both are important; we value excellent interpersonal skills as you will thrive in both team environments and autonomous settings.

What are the key responsibilities of the Claims Adviser role?

Key responsibilities include managing claims, performing data entry and documentation, driving settlement negotiations, and identifying new business opportunities.

Is there room for career advancement within the Claims Adviser's role?

Yes, Marsh's scale provides a range of career opportunities and supports professional development for career growth.

What makes a candidate stand out for this position?

A willingness to go the extra mile for client satisfaction, ambition to build a solid career within the industry, and excellent interpersonal skills make a candidate stand out.

How does Marsh foster an inclusive workplace?

Marsh is committed to creating a diverse, inclusive, and flexible work environment, embracing various backgrounds and characteristics to attract and retain the best talent.

What can I expect in terms of company culture at Marsh?

You can expect a vibrant and inclusive culture where you work with talented colleagues to create impactful solutions for clients and communities.

Marsh McLennan (NYSE: MMC) brings together 85,000 experts in risk, strategy and people.

Finance
Industry
10,001+
Employees
1905
Founded Year

Mission & Purpose

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.