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Claims Technician

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Liberty Specialty Markets

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You need insurance experience, knowledge of claims processes, proficiency in Claims Centre, E-abs, BCR, fluency in English and Spanish, strong Excel skills, and excellent organizational abilities.
  • You will process claims, coordinate with brokers, manage data feeds, ensure compliance, maintain relationships, and support the operational tasks of the claims team while monitoring service levels.

Requirements

  • Good understanding of complex Claims processes and procedures;
  • Experience gained within the insurance industry
  • Experience with insurance systems – Claims Centre; E-abs; BCR – required;
  • Fluent in English and Spanish
  • French language skills would also be advantageous
  • Good organisational and prioritisation skills;
  • Ability to establish and maintain deadlines and service level agreements;
  • Experience of working to varying and tight deadlines;
  • Ability to proactively resolve issues ;
  • Good attention to detail;
  • Strong Excel skills.

Responsibilities

  • Provide specialist and technical support for Commercial and Specialty Operational Claims within agreed service level agreements. Including:
  • Processing of Fast Track claims;
  • Setting up & updating of complex claims;
  • Co-ordination of Broker & Xchanging complex queries / incomplete items;
  • Liaising with 3rd party support teams regarding governance and quality oversight
  • Bordereaux Management;
  • Monitoring of static claims;
  • Managing / monitoring third party data feeds;
  • High value payment processing;
  • Reporting for the Claims team; and
  • Other operational tasks which support the Claims department
  • Develop technical, specialty insurance knowledge to ensure familiarity with all LSM Operational Claims team tasks and responsibilities;
  • Provide input into the development of SLAs and KPIs for the Operational Claims Team;
  • Ensure that process and procedure documentation accurately reflects the activities and responsibilities of a combined LSM Operational Claims team and remains current.
  • Forge and maintain relationships with customers, internal and external, to ensure:
  • service levels are being met;
  • issues which arise are recorded and managed appropriately;
  • customer expectations are met or exceeded;
  • Manage the timely response to requests for assistance or information;
  • Maintain a high level of confidentiality at all times;
  • Maintain, coordinate and direct offshore team production and relationship
  • Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

FAQs

What is the job title for this position?

The job title is Claims Technician.

Where is the job located?

The job is located in Madrid, Spain.

What type of employment is offered for this position?

The position is a permanent, full-time employment.

What are the key responsibilities of a Claims Technician?

Key responsibilities include providing specialist support for Commercial and Specialty Operational Claims, managing Fast Track claims, coordinating complex queries, monitoring claims, and ensuring compliance with regulatory requirements.

What qualifications are required for the Claims Technician role?

A good understanding of complex claims processes, experience in the insurance industry, proficiency with insurance systems, and fluency in English and Spanish are required. French language skills are advantageous.

Is experience in the insurance industry required?

Yes, experience gained within the insurance industry is required for this role.

What skills are important for a Claims Technician?

Important skills include good organizational and prioritization skills, attention to detail, the ability to resolve issues proactively, and strong Excel skills.

How does Liberty Specialty Markets support its employees' career development?

Liberty Specialty Markets supports career development by offering a vibrant and inclusive environment and promoting diversity, equity, and inclusion.

What is the company's stance on work-life balance?

The company promotes a healthy work-life balance and supports flexible working arrangements.

Are there any regulatory compliance requirements for this position?

Yes, adherence to regulatory requirements such as Solvency II, fair treatment of customers, and data protection is a core part of the role.

How can I learn more about Liberty Specialty Markets' culture?

You can learn more about Liberty Specialty Markets' culture by visiting their careers page and their diversity and inclusion initiatives at the provided links.

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Liberty Specialty Markets

For Mutual Advantage

Finance
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

Liberty Specialty Markets provides specialty and commercial insurance and reinsurance products across a range of industries, including marine, energy, construction, aviation, and more. The company supports businesses with tailored risk management solutions to protect against complex risks. Liberty Specialty Markets' ultimate mission is to help people and businesses embrace today’s challenges with confidence by offering innovative insurance products and services. Their purpose is to deliver financial protection and peace of mind, enabling clients to take on risks while safeguarding their futures.