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Clerical Officer

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare

Requirements

  • Candidates must be highly motivated and able to multi-task in a busy administration office.
  • Excellent communication skills are essential as you will be expected to work with a diverse range of people.
  • Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team.
  • The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines.
  • The ability to work effectively as part of a team is essential.

Responsibilities

  • Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
  • Opening and distributing mail to relevant personnel
  • Customer service, patient registration and data input
  • Maintain knowledge of filing systems and ability to file casenotes in correct location
  • Understand importance of accurate and timely filing
  • If casenotes are not in main storage areas use tracking system to locate and request where necessary
  • Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically
  • Update LE2.2 tracking system to show location and current status of casenotes in relation to document management
  • Filing confidential information away into the casenotes
  • Retrieving casenotes for consultants, secretaries or nurses
  • Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
  • General support to Medical Secretarial team ad-hoc

FAQs

What are the main responsibilities of the Clerical Officer role?

The main responsibilities include storage, retrieval, and archiving of case notes, opening and distributing mail, customer service and patient registration, maintaining filing systems, handling telephone requests for information, updating tracking systems, and providing general support to the Medical Secretarial team.

What qualifications do I need to apply for this position?

Candidates should have good IT skills, excellent communication skills, strong attention to detail, and experience in a busy administrative environment.

Is experience in healthcare administration required for this role?

While not explicitly stated, experience in a similar fast-paced administrative role is essential due to the high volume workload and the need to meet deadlines.

Will I be working independently or as part of a team?

The role requires working effectively as part of a team, while also being able to complete tasks independently when needed.

What is the work environment like?

The work environment is busy, requiring the ability to multi-task and deliver a high standard of service to patients and medical teams.

Who can I contact if I have questions about the job?

You can contact Hannah Hodson, the Deputy Operational Business Manager, via email at Hannah.Hodson@boltonft.nhs.uk or by calling 01204 462418 for any inquiries.

Are there opportunities for training and development in this position?

Yes, the trust values its staff and offers excellent opportunities for further training and development.

Do I need to have prior experience in filing confidential information?

Yes, an understanding of the importance of accurate and timely filing, including handling confidential information, is essential for this role.

How do I apply for the Clerical Officer position?

Specific application instructions are not provided in the description, but typically applications can be submitted through the NHS Jobs website or directly contacting the department for guidance.

Are previous applicants allowed to reapply for this position?

No, previous applicants need not apply for this position.

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Bolton NHS Foundation Trust provides a wide range of healthcare services, including emergency, elective, and outpatient care at its hospitals and clinics in Bolton. Their ultimate mission is to deliver exceptional, patient-centered care that enhances health outcomes and supports community well-being. Their purpose is to offer high-quality medical services, improve patient experiences, and ensure accessible, compassionate care tailored to the needs of the local population.

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