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Client Advisor [FENDI London Sloane Street Boutique, Temporary contract]

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Fendi

23d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 3+ years in Retail Fashion, 1 in Luxury Sales, strong communication and selling skills, organization, professionalism, and fluency in English; a degree and second language are a plus.
  • You will engage customers through upselling, manage sales targets, provide product feedback, implement CRM campaigns, maintain inventory accuracy, ensure visual merchandising, and uphold store cleanliness.

Requirements

  • Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
  • Bachelor’s Degree or equivalent is preferred;
  • Manages his/ her image standards on a high level;
  • Strong selling and communication skills are necessary;
  • Excellent relationships skills, self-reliant, friendly and patient;
  • Organization, professionalism, self-confidence;
  • Strong customer service skills;
  • Computer skills and Retail management system knowledge;
  • Goal oriented approach, multitasking;
  • Strong knowledge and/or interest for fashion/luxury industry;
  • Fluent English, knowledge of second language is a plus.

Responsibilities

  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
  • Support during Store stock take and cycle-counts.
  • Maintain proper visual merchandising according to company guidelines;
  • Maintain a safe and clean store environment and implement daily housekeeping duties;
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

FAQs

What is the duration of the contract for the Client Advisor position?

The Client Advisor position is a temporary contract.

What kind of experience is required for this role?

A minimum of 3 years' experience in the Retail Fashion industry, with at least 1 year in Luxury Sales, is required.

What are the key responsibilities of a Client Advisor at FENDI?

Key responsibilities include sales performance, client management, store operations, stock management, and store maintenance.

Is a Bachelor's Degree required for this position?

A Bachelor's Degree or equivalent is preferred but not mandatory.

What skills are necessary for this role?

Strong selling and communication skills, customer service skills, organizational skills, and proficiency with computer and retail management systems are necessary.

Is knowledge of a second language an advantage?

Yes, knowledge of a second language is considered a plus.

Are there specific sales targets that a Client Advisor must achieve?

Yes, Client Advisors are expected to monitor individual sales and achieve performance targets set by the Department Manager or Store Manager.

What should a Client Advisor do in terms of customer relations?

A Client Advisor should strengthen customer relations, nurture a loyal customer base, and implement appropriate CRM tools and campaigns.

Will the Client Advisor be responsible for visual merchandising?

Yes, maintaining proper visual merchandising according to company guidelines is part of the responsibilities.

What type of environment does FENDI expect its Client Advisors to maintain?

FENDI expects its Client Advisors to maintain a safe and clean store environment and implement daily housekeeping duties.

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Fendi

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.