FAQs
What is the role of a Client Advisor at Marsh Legal & Protection Services?
The role of a Client Advisor involves servicing a book of clients, which includes processing new quotes, mid-term adjustments, invoicing, and handling additional queries presented via telephone. It is a crucial position within the team that supports clients and ensures their needs are met.
What qualifications or experience do I need to apply for this job?
Candidates should have previous experience in a client/customer-facing role, which can be from various fields such as retail, hospitality, or food & beverage. Additionally, strong literacy, numeracy, and communication skills are required, along with proficiency in the Microsoft Office suite.
What kind of training will I receive if I am hired?
Successful candidates will receive in-depth and engaging training that provides insight into the niche area of insurance, enhancing their communication, problem-solving, decision-making, and other soft skills necessary for the role.
Is there opportunity for career progression in this role?
Yes, there is significant opportunity for career progression both within the Enterprise business and the wider Marsh organization, as the company values and champions career development for its employees.
What is the working model like at Marsh?
Marsh offers a hybrid working model, allowing employees to work in the office three days per week and two days remotely once fully trained, fostering a collaborative working environment.
What benefits can I expect as an employee?
Marsh offers a competitive benefits package that includes 27 days of annual leave, flexible bank holidays, excellent pension contributions, private medical cover, life assurance, and many other flexible benefits. There are also generous family leave provisions available.
What makes an applicant stand out for this position?
An applicant stands out if they have a desire for a long-term career in the insurance industry, a thirst for learning, and the willingness to study for further insurance-related qualifications. Prior service industry experience can also enhance a candidate's profile, although it is not essential.
What are the preferred skills for this position?
Preferred skills include the ability to remain calm under pressure, excellent organizational skills, and the capability to manage multiple inquiries simultaneously. Strong literacy, numeracy, and communication skills are also important.
Can you tell me more about Marsh as a company?
Marsh is the world’s leading insurance broker and risk advisor with over 45,000 colleagues serving clients in more than 130 countries. Marsh specializes in data-driven risk solutions and advisory services and is a business of Marsh McLennan, a leading professional services firm.