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Client Coordinator

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SGK

10d ago

  • Job
    Full-time
    Mid Level
  • Leipzig

AI generated summary

  • You need a Bachelor's in Business/Marketing, 4+ years in project coordination, proficiency in MS Office, strong communication skills, and the ability to work autonomously and collaboratively.
  • You will facilitate client meetings, develop training materials, analyze requirements, resolve issues, manage benefit changes, support the client portal, prepare reports, and assist with projects.

Requirements

  • QUALIFIKATIONEN / VORAUSSETZUNGEN
  • * Bachelor’s Degree in Business Administration, Marketing or related field
  • * 4+ years of previous project coordination within a graphics manufacturing environment experience; or equivalent combination of education and experience
  • * Occasional travel either locally, nationally, and/or internationally may be required.
  • * High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • * Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • * Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • * Solid understanding and application of mathematical concepts.
  • * Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • * Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • * Ability to work with and influence peers and senior management.
  • * Self-motivated with critical attention to detail, deadlines and reporting.
  • * Ability to work overtime as necessary

Responsibilities

  • Facilitates new client kick-off meetings and existing client meetings.
  • Develops and documents functional requirements for new clients.
  • Develops training materials for new and existing clients.
  • Analyzes any new or revised client requirements to ensure accuracy.
  • Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
  • Makes decisions regarding the resolution of member issues and non-escalated client issues.
  • Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
  • Builds, supports and maintains client portal and CRM application.
  • Prepares for and participates in open enrollment meetings for new and existing clients.
  • Generates reports for clients.
  • Implements internal department and corporate projects.
  • Additional duties as assigned.

FAQs

What qualifications are required for the Client Coordinator position?

A Bachelor’s Degree in Business Administration, Marketing or a related field is required, along with 4+ years of previous project coordination experience within a graphics manufacturing environment.

Is experience in the graphics manufacturing environment necessary?

Yes, the position requires 4+ years of previous project coordination experience in a graphics manufacturing environment or an equivalent combination of education and experience.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement within SGK as we value the growth and development of our employees.

What software skills are necessary for this position?

A high degree of proficiency in MS Office Suite, Outlook, and Internet applications is required for the Client Coordinator position.

Will there be opportunities for travel in this role?

Yes, occasional travel either locally, nationally, and/or internationally may be required.

What skills are emphasized for the Client Coordinator position?

Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills are emphasized, along with strong verbal and written communication abilities.

What is the work environment like for the Client Coordinator position?

The work environment is fast-paced and deadline-oriented, requiring the ability to work autonomously and within a team.

Does the position require lifting or physical activities?

Yes, the position may occasionally require lifting and/or moving up to 10 pounds.

Are there any additional duties associated with this role?

Yes, the Client Coordinator may be assigned additional duties as needed.

How does Matthews International support applicants with disabilities?

Matthews International provides reasonable accommodations for applicants with disabilities during the application process. Applicants can reach out to a member of the HR team for support.

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SGK

Simplify your challenges to amplify your brand.

Marketing & Advertising
Industry
5001-10,000
Employees

Mission & Purpose

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. We have more than 6,500 employees and 1,500 clients worldwide, and sales of $548 million in 2023 and have been advising many of the world’s greatest brands for 75+ years. SGK is a Matthews International company.