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Client Delivery Lead

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UiPath

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Sales & Business Development
  • Dubai

AI generated summary

  • You need extensive customer success experience, leadership skills, SaaS/RPA knowledge, data-driven decision-making, strategic thinking, and fluency in Arabic and English. An MBA is preferred.
  • You will manage client adoption strategies, ensure successful automation implementation, build relationships, provide value insights, collaborate with teams, resolve issues, and drive innovation.

Requirements

  • - Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
  • - Experience with professional services & attach motions for support/services
  • - Experience in a high-growth technology company, preferably in the SaaS or RPA space.
  • - Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
  • - Excellent communication and interpersonal skills.
  • - Data-driven mindset, with the ability to use data to make informed decisions and drive results.
  • - Strategic thinking and the ability to develop and execute customer success strategies.
  • - Bachelor's degree in business, technology, or a related field (MBA preferred).
  • - Fluent Arabic and English

Responsibilities

  • Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
  • Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
  • Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
  • Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
  • Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
  • Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies.
  • Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
  • Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
  • Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
  • Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
  • Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.

FAQs

What is the role of a Client Delivery Lead at UiPath?

The Client Delivery Lead guides customers through their post-sales journeys and AI-powered transformation programs, focusing on adoption strategies and organizational change management.

What qualifications are required for the Client Delivery Lead position?

A Bachelor's degree in business, technology, or a related field is required, with an MBA preferred. Fluency in Arabic and English is also necessary.

What experience is preferred for this role?

Extensive experience in customer success roles, particularly in driving customer satisfaction, adoption, and retention, is preferred. Experience in a high-growth technology company, especially in the SaaS or RPA space, is also advantageous.

What skills are essential for being successful in this position?

Strong leadership and team-building skills, excellent communication and interpersonal skills, a data-driven mindset, and strategic thinking abilities are essential.

Is there a fixed deadline for applications?

No, applications are assessed on a rolling basis, and there is no fixed deadline for the requisition. The application window may change depending on the volume of applications received.

What does the work environment look like at UiPath?

UiPath offers flexibility in when and where work gets done, with varying numbers of hybrid, office-based, and remote workers depending on the team’s needs.

Are there opportunities for career growth at UiPath?

Yes, UiPath fosters a fast-moving and fast-thinking growth company environment which encourages employees to develop their skills and advance their careers.

Does UiPath have a diversity and inclusion policy?

Yes, UiPath values diverse backgrounds, experiences, and ideas, and is committed to providing equal opportunities to all individuals regardless of various protected classes.

What are the key responsibilities of a Client Delivery Lead?

Key responsibilities include owning the customer’s adoption strategy, orchestrating end-to-end delivery, managing client engagement, and serving as the primary contact for clients to ensure successful implementation of automation solutions.

How does the Client Delivery Lead impact customer transformation?

The Client Delivery Lead collaborates closely with clients to tailor automation solutions that align with their strategic goals, ensuring they achieve their desired outcomes and maximize business impact.

UiPath

Committed to accelerating human achievement🚀 by delivering a powerful #AI-enhanced end-to-end #automation platform.

Technology
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

Welcome 😊. We are UiPath and we believe in using the transformative power of automation to liberate the boundless potential of people. A world with a robot for every person is our goal. We’re dedicated to delivering the Fully Automated Enterprise™, one where companies use automation to unlock unlimited growth opportunities. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities and techs like AI, Process Mining, and Cloud to enable every organization to rapidly scale digital business operations. We encourage the best minds to contribute and create the next leap in RPA. Developers of all ranks are building upon the UiPath Community Edition, and to support this growing pool of talent, we brought UiPath Academy to the world as the first open online training and certification platform dedicated to RPA users.