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Client Development Manager (m/f/d) Düsseldorf Königsallee

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Christian Dior Couture

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Düsseldorf

AI generated summary

  • You need 5+ years in retail (2+ in management), strong customer focus, excellent communication, initiative, fashion sense, and fluent in German and English; another language is a plus.
  • You will coordinate in-store animations, monitor CRM KPIs, optimize client data, support team clienteling, coach staff, and liaise with the Boutique Manager and regional marketing manager.

Requirements

  • 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting or hospitality
  • Ability to identify and meet the needs of customers to meet and exceed their expectations
  • Strong interpersonal, communication, organizational and management skills in a fast-paced environment
  • Sense of initiative and commercial creativity with fashion sense and Good knowledge of the luxury industry
  • Fluent in German and English, another language on top is a plus

Responsibilities

  • Coordinating all in-store animations with the Europe marketing team and proposing new ideas of animations according to local needs of your boutique
  • Monitoring the results of the actions and share weekly reports on CRM KPIs with the rest of the team
  • Insuring the usage of the data base to optimize boutique business and the quality of the data base (accurate contact information, etc).
  • Making sure that the team is well aware of the client development strategy and boutique clienteling year objective
  • Accompanying the team in organizing their clienteling work on a day-to-day basis
  • Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities
  • Being the key contact point for the Boutique Manager and sharing regular feedback and performance results and maintaining regular contact with the regional marketing manager

FAQs

What is the primary responsibility of the Client Development Manager?

The primary responsibility of the Client Development Manager is to build and maintain strong relationships with key clients, understand their needs, and ensure that service delivery aligns with those needs to drive client satisfaction and loyalty.

What qualifications are required for the Client Development Manager position?

The position requires 5+ years of retail experience, preferably with at least 2 years in a management role within a luxury product setting or hospitality.

Is fluency in multiple languages necessary for this role?

Yes, fluency in German and English is required, and knowledge of an additional language is a plus.

What are some key tasks involved in this role?

Key tasks include coordinating in-store animations, monitoring CRM KPIs, optimizing the database, educating the team on client development strategy, and coaching team members in clienteling performance.

What kind of work environment can I expect at Dior?

You can expect a passionate and international work environment with opportunities for development and a family atmosphere with flat hierarchies.

What benefits does Dior offer to its employees?

Benefits include 6 weeks of holiday entitlement, a lunch benefit, public transportation support, an additional day off on your birthday, access to corporate benefits, a pension scheme exclusive to DIOR, and career opportunities within the LVMH Group.

How does Dior promote lifelong learning?

Dior promotes lifelong learning by offering amazing development opportunities to its employees.

Is there a referral program in place at Dior?

Yes, there is a referral program bonus that rewards employees for bringing in good talent.

Can you describe the company culture at Dior?

The company culture at Dior emphasizes a family atmosphere, collaboration, and support while fostering passion for luxury and excellence in service.

How can I apply for the Client Development Manager position?

You can apply by submitting your application through the Dior website or the designated application platform mentioned in the job posting.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.