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Client Development Specialist

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Christian Dior Couture

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Marketing
  • Venice

AI generated summary

  • You should have a relevant degree, 2-3 years of experience, multilingual skills, IT knowledge, retail insight, strong organizational and analytical abilities, luxury sensitivity, and excellent relationship skills.
  • You will ensure client database accuracy, coordinate follow-ups, manage events, oversee campaigns, handle gifting, boost in-store service, develop partnerships, and analyze client metrics.

Requirements

  • Background : Bachelor or Master Degree in Marketing, Management; appetite for analysis & event organisation
  • Experience: 2 - 3 years relevant work experience
  • Extended knowledge of foreign languages (english, italian, french is a plus).
  • Knowledge of basic IT (Office).
  • Product sensitivity and retail understanding
  • Relative flair and imagination
  • Analytical Skills
  • Good knowledge of Boutique business activity
  • Luxury sensitivity
  • Relationship Skills
  • Organizational Skills
  • Reactivity & Proactivity

Responsibilities

  • Clients database : assure the accuracy of the database (correct informations, merge duplicates).
  • Follow-up actions : pursue and coordinate the team on follow-ups on clients
  • Clientelling hours with the team.
  • Events and animations : develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees in order to maximize the results.
  • OTOs campaigns : organize and follow the OTOs campaigns in store.
  • Clients’ treatments : responsable for clients’ targeting, invitation process, ROI for HQ treatments ; treatments proposals and organizational support for local initiatives.
  • Gifting: responsable for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
  • Support the team in offering a high end service in store (VIP room experience)
  • Develop and retain partnerships for recruiting.
  • Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly

FAQs

What is the primary role of the Client Development Specialist at Christian Dior?

The primary role of the Client Development Specialist is to support and coordinate the marketing team to maximize the impact on return on investment, focusing on the growth of the local client database by recruiting new clients, retaining existing clients, and reactivating sleeping clients.

What are the daily responsibilities of the Client Development Specialist?

Daily responsibilities include ensuring the accuracy of the clients database, coordinating follow-up actions on clients, and conducting clientelling hours with the team.

What specific CRM actions will the Client Development Specialist be responsible for?

The Specialist will be responsible for developing target lists for events, managing OTO campaigns, overseeing client treatments and gifting actions, and supporting the team in providing high-end service in-store.

What is the required educational background for this position?

A Bachelor or Master Degree in Marketing or Management is required, along with an appetite for analysis and event organization.

How many years of experience are necessary for the Client Development Specialist role?

The role requires 2 to 3 years of relevant work experience.

What technical skills are expected from a Client Development Specialist?

Candidates should have knowledge of basic IT, particularly Microsoft Office, and an extended knowledge of foreign languages, with English, Italian, and French being a plus.

What soft skills are essential for success in this position?

Essential soft skills include analytical skills, organizational skills, relationship skills, reactivity and proactivity, and a flair for creativity and luxury sensitivity.

How often will the Client Development Specialist need to share figures and objectives with the team?

The Specialist will share figures and objectives on local clients on a weekly basis and perform monthly dashboard studies and analyses.

Is experience in the luxury retail sector required?

Yes, a good knowledge of boutique business activity and an understanding of luxury sensitivity are required for this position.

Does Christian Dior offer opportunities for personal growth and training within this role?

Yes, the Client Development Specialist will have the opportunity to train the team and develop their skills in client development and marketing strategies.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.