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Client Engagement Program Manager

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MRI Software

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing
  • Melbourne
  • Quick Apply

AI generated summary

  • You must have 5–7 years in marketing communications, proven leadership experience, client retention expertise, project management skills, and strong reporting and stakeholder management abilities.
  • You will manage client retention programs, develop client advocacy campaigns, oversee partner marketing, execute internal communications, and collaborate on thought leadership content.

Requirements

  • 5–7 years of success in Marketing Communications, demonstrating measurable impact.
  • Proven experience as a people leader, with a track record of mentoring and team development.
  • Strong expertise in client retention strategy and execution, driving long-term engagement and loyalty.
  • Experience in designing and executing effective client engagement programs.
  • Ability to collaborate and influence senior leaders, ensuring strategic alignment.
  • Project management experience, with a history of successfully delivering marketing initiatives.
  • Proficiency in reporting and analytics, with the ability to generate insightful reports on marketing and partner program metrics.
  • Strong stakeholder management skills, fostering clear communication and collaboration across diverse teams.

Responsibilities

  • Client Retention & Engagement Marketing: E2E delivery of client retention programs including all client comms, EDMs, client stories/testimonials, client webinars, user group strategy
  • Client Advocacy: The development and execution of client stories/testimonials alongside the campaigns required to promote
  • Partner Program Management: Responsible for the overall accountability of the Partner Marketing program, including management of a Partner Marketing Coordinator for task execution
  • Internal Comms: The development and execution of internal comms including corporate comms, marketing/growth comms, and other comm projects as requested by the business.
  • PR/thought Leadership: Management and collaboration with our executive Thought Leaders and global stakeholders to facilitate, publish and promote Thought Leadership content through media and public channels.
  • E2E Partner Marketing Program ownership, including PartnerConnect and strategic Partner Initiatives
  • E2E Client Engagement Program ownership
  • Brand Management & Internal Comms, including PR Management (direction from global and management of PR freelance resource)
  • Thought Leadership Initiative Support

FAQs

What is the primary focus of the Client Engagement Program Manager role?

The primary focus is to collaborate with the partner team and Client Experience Manager to deliver holistic engagement and experience programs aimed at client retention and engagement.

How many years of experience are required for this position?

The position requires 5–7 years of experience in Marketing Communications with a demonstrated measurable impact.

Will I be managing a team in this role?

Yes, the role includes proven experience as a people leader, with a track record of mentoring and team development, as you will manage a Partner Marketing Coordinator.

What are the key areas of coverage for this role?

Key coverage areas include E2E Partner Marketing Program ownership, E2E Client Engagement Program ownership, Brand Management & Internal Communications, and Thought Leadership Initiative Support.

Is experience in client retention strategy important for this role?

Yes, strong expertise in client retention strategy and execution, as well as driving long-term engagement and loyalty, is crucial for this role.

What kind of work environment should I expect?

You can expect a hybrid working model with 2 days in the office and 3 days working from home.

Are there any additional benefits for employees?

Yes, employees are offered benefits such as an annual performance bonus, 16 hours of Flexi AnyDay, and additional "Me Days" for qualifying employees.

Will I have the opportunity to collaborate with senior leaders?

Yes, the role requires the ability to collaborate and influence senior leaders to ensure strategic alignment.

Is this position focused on marketing initiatives?

Yes, project management experience with a history of successfully delivering marketing initiatives is essential for this position.

Does MRI Software support diversity in its hiring practices?

Yes, MRI Software is proud to be an Equal Employment Opportunity employer.

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.