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Client Relations Liaison - Remote

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Mayo Clinic

8d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Healthcare
  • Portland, +3
    Remote

AI generated summary

  • You need a Bachelor's degree with 5 years or an Associate's with 8 years in healthcare. Strong relationship skills, decision-making ability, and clinical application knowledge are essential.
  • You will collaborate with healthcare providers on documentation solutions, communicate between services and clinical practices, educate, serve on committees, and resolve problems while improving processes.

Requirements

  • Requires a Bachelor's degree in business, healthcare, or related field with 5 years’ experience in a healthcare setting or an Associate’s degree in business, healthcare, or related field with a minimum of 8 years’ experience in a healthcare setting.
  • Experience in multiple clinical areas within a large healthcare institution is preferred.
  • Proven ability to develop and maintain strong customer relationships and work with individuals at various levels a must.
  • Requires skill in effective decision making and consensus management.
  • Must possess strong analytical and practical math skills for business analysis.
  • The applicant must have the knowledge of clinical application functionality.
  • Mayo Quality Academy certification or equivalent preferred.
  • Demonstrate organizational, communication and teaching skills.
  • Work experience within Documentation Services beneficial.
  • Candidates must articulate a willingness to work with and be available to staff spread over a wide geographical area, with varying schedules.
  • Not required.

Responsibilities

  • The liaison has the primary responsibility for working with healthcare providers developing documentation solutions with a focus on cost, quality, and efficiency. The liaison is the communication link between Documentation Services and the clinical practice, providing feedback and education. Serves on institutional committees/work groups/client practice groups; provides in-depth expertise in medical documentation best practices, clinical processes, process improvement, problem resolution and regulatory agency and institutional standards and requirements. May serve as a first point of contact for Documentation Services customer relations. Requires strong problem solving ability. Demonstrates ability to develop effective working relationships with diverse groups of individuals and disciplines. Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title is Client Relations Liaison.

Is this position fully remote?

Yes, this position is 100% remote and can be done from anywhere within the United States.

What are the primary responsibilities of the Client Relations Liaison?

The primary responsibilities include working with healthcare providers to develop documentation solutions, serving as a communication link between Documentation Services and clinical practice, providing feedback and education, and participating in institutional committees/work groups.

What qualifications are required for this role?

A Bachelor's degree in business, healthcare, or a related field with 5 years of experience in a healthcare setting is required, or an Associate's degree with a minimum of 8 years' experience.

Is experience in multiple clinical areas preferred?

Yes, experience in multiple clinical areas within a large healthcare institution is preferred.

What skills are important for the Client Relations Liaison position?

Important skills include strong problem-solving abilities, effective decision-making, consensus management, analytical and practical math skills, and strong organizational, communication, and teaching skills.

Will there be an interview process for applicants?

Yes, during the selection process, candidates may participate in an OnDemand (pre-recorded) interview.

Is Mayo Clinic an equal opportunity employer?

Yes, Mayo Clinic is an Affirmative Action and Equal Opportunity Employer committed to creating an inclusive environment that values diversity.

What is the salary range for this position?

The compensation detail ranges from $57,304 to $86,049.60 per year, depending on education, experience, and tenure.

What is the work schedule for this position?

The schedule is full time, Monday to Friday, during basic clinic hours, with no weekend requirements.

Are there benefits available for this position?

Yes, this position is eligible for benefits.

Does Mayo Clinic provide visa sponsorship for this position?

No, visa sponsorship is not available for this position.

Mayo Clinic

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career. Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world. We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.