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Client Relationship Manager

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Cognizant

23d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Düsseldorf

AI generated summary

  • You must have expertise in Manufacturing, strong business development skills, excellent communication, P&L management knowledge, and the ability to build client relationships and manage bids.
  • You will execute account strategies, build client relationships, identify business opportunities, manage proposals, and ensure financial performance while collaborating with internal teams.

Requirements

  • Proficiency of the Products and Resources industry (Manufacturing in particular)
  • Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
  • Excellent communication skills
  • Reliable and dependable with clear, concise spoken and written communication skills
  • Ability to work in a global team
  • Results driven
  • Ambitious and hungry to demonstrate and prove leadership credentials
  • Self-starter and adaptable- can work independently or within a team structure
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
  • Deep knowledge in at least one Products and Resources domain area
  • Excellent bid management skills
  • Exposure to and understanding of multiple delivery and commercial constructs

Responsibilities

  • Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Researches and understands the Products and Resources (Manufacturing and Automotive, Chemicals and Minerals, Retail and Consumer, Energy and Utilities, Travel and Transportation industry).
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
  • Identifies new clients, also qualifies add-on opportunities to existing engagements
  • Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
  • Participates in reviews and provides educated and relevant perspectives on key client relationships
  • Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
  • Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets
  • Enhances profitability and actively drives portfolio’s overall financial performance

FAQs

What is the job title for this position?

The job title is Client Relationship Manager – Energy & Utilities (d/f/m).

Where is this job located?

The job is located in Düsseldorf, Germany.

What are the primary responsibilities of a Client Relationship Manager?

The primary responsibilities include executing account strategy for profitable growth, cultivating long-term client relationships, creating business development opportunities, and managing account operations.

What types of industries should candidates have knowledge of?

Candidates should have proficiency in the Products and Resources industry, particularly in Manufacturing, Automotive, Chemicals, Minerals, Retail and Consumer, Energy and Utilities, Travel and Transportation.

What experience is required for this position?

Required experience includes solid business development expertise, particularly in hunting, excellent communication skills, and the ability to work in a global team environment.

Is a focus on results important for this role?

Yes, being results-driven and able to demonstrate leadership credentials is a critical aspect of this role.

What qualities are important for building client relationships?

Important qualities include the natural ability to build rapport, create client advocates, deliver exceptional client experiences, and manage progress and risks effectively.

What preferred experiences are suggested for applicants?

Preferred experiences include knowledge of financial, marketing, and business strategies, as well as understanding P&L management and bid management skills.

Are there opportunities for career growth in this position?

Yes, Cognizant offers a unique environment that promotes rapid growth and provides opportunities for individuals who are ambitious and want to make a difference.

What is the company culture like at Cognizant?

The company culture at Cognizant is characterized by a distinct focus on high customer happiness, innovation, and creating positive relationships that lead to business results.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.