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Client Relationship Manager

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ICON plc

3mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Healthcare
  • Dublin
    Remote
  • Quick Apply

AI generated summary

  • You need 5+ years in clinical labs or project management, strong communication, leadership in studies, client relationship skills, and the ability to manage stress and shifting priorities.
  • You will manage client relationships, attend meetings for project updates, troubleshoot issues, drive special projects, provide training, and collaborate with management to ensure client satisfaction.

Requirements

  • At least five years clinical lab, project management or related experience.
  • You will be dedicated to building lasting relationships amongst cross-functional teams.
  • Excellent oral and written communication skills.
  • Strong presentation skills.
  • Possess the ability to work independently with a high degree of quality.
  • You will be self-motivated with an outgoing personality and work well in a team setting.
  • Consistent track record in delivering focused customer service and client satisfaction.
  • Proven ability to actively lead a broad variety of clinical studies.
  • Experience in managing projects and/or client relationship management.
  • Knowledge and familiarity with the clinical trials industry.
  • Ability to remain composed and even-keeled in stressful situations, performing effectively in spite of shifting priorities, workload and external pressures.

Responsibilities

  • Working with key clients you will understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.
  • Represent the Central Lab at regular client meetings where you will discuss each project and provide progress updates and receive feedback.
  • Review client metrics, including assisting in metric collection as needed; investigate and troubleshoot quality issues.
  • Drive special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.
  • Actively provide client training to enhance the relationship with the Central Lab.
  • Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.
  • Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
  • Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Acts as a coach and mentor and shares expertise.
  • Performs additional relevant responsibilities as requested by management.

FAQs

Do we support remote work?

Yes, this role is remote and based in Ireland.

What is the primary responsibility of the Client Relationship Manager?

The primary responsibility is to work closely with clients' global Project Management teams to understand their needs and advocate for them internally within ICON.

What qualifications are needed for the Client Relationship Manager position?

Candidates should have at least five years of experience in a clinical lab, project management, or a related field.

Is experience in the clinical trials industry required?

Yes, familiarity with the clinical trials industry is preferred.

What kind of benefits does ICON offer?

ICON offers a comprehensive total reward package including competitive salary, health insurance, retirement planning, and various well-being initiatives.

Will I be expected to work independently?

Yes, the role necessitates the ability to operate independently and make decisions.

Are there opportunities for professional development at ICON?

Yes, ICON is committed to a continuous learning culture and offers opportunities for professional development.

How does ICON support employee well-being?

ICON provides a Global Employee Assistance Programme and various health and wellness initiatives tailored to support employees and their families.

Do I need to have strong communication skills for this role?

Yes, excellent oral and written communication skills are essential for success in this position.

Is there an emphasis on building relationships in this role?

Yes, building long-lasting relationships with clients and cross-functional teams is a key focus of the role.

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ICON plc

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.