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Client Service Administrator

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Pitney Bowes

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Phoenix

AI generated summary

  • You need 1+ year in customer service, strong PC skills, excellent communication, physical ability to lift 50 lbs, flexible schedule for overtime, and the ability to work independently or in a team.
  • You will communicate with operations, manage databases, assist client relations, handle inquiries, resolve issues, conduct surveys, support invoicing, and coordinate special requests.

Requirements

  • - Demonstrated minimum of 1 year customer service experience
  • - Ability to organize, prioritize and handle multiple work assignments
  • - Ability to lift up to 50 pounds, walk, stand, stoop, and bend 80% of the time with or without accommodation
  • - Strong knowledge of PC applications; MS Office suite of products
  • - Excellent verbal, written, presentation and interpersonal communications skills
  • - Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
  • - Able to handle difficult customer situations with professional and courteous attitude
  • - Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice

Responsibilities

  • Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated.
  • Enter and retrieve information using computer systems and applications to update records, obtain information for others.
  • Respond to most questions and problems.
  • Administer all databases to include, but not limited to Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance.
  • Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues.
  • Assist in analysis and presentation to operations team as needed.
  • Notify management of issues or changes required to enhance and maintain client retention.
  • Complete special reports for clients as necessary (e.g. client billing reports).
  • Conduct customer survey phone calls to address the quality of service the client is receiving.
  • Handle incoming client calls and coordinate as necessary with PB staff.
  • Assist investigations and resolutions of customer mailing concerns arising from services provided.
  • Check with QC and QA for any customer mail issues and take appropriate steps to resolve.
  • Coordinate with staff on client start-ups, special mailings, or specific customer requests.
  • Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review.
  • Call customers regarding collection of accounts receivables.
  • Provide back-up support in absence of others.
  • All other duties as assigned.

FAQs

What are the working hours for the Client Service Administrator position?

The working hours are Monday to Friday, from 8:00 AM to 5:00 PM.

Is there a set amount of vacation for this role?

No, there is no set amount of vacation per year; we offer a flexible work schedule.

What is the salary range for the Client Service Administrator position?

The salary range is $52,000.00 to $57,000.00 annually.

What are the primary responsibilities of the Client Service Administrator?

The primary responsibilities include preparing outgoing mail, communicating with Operations personnel, managing client relationships, responding to inquiries, and assisting with invoicing and customer support.

What skills are required for this position?

Required skills include customer service experience, organizational abilities, knowledge of PC applications (especially MS Office), excellent communication skills, and the ability to handle difficult customer situations.

Is prior experience in customer service necessary for this role?

Yes, a minimum of 1 year of customer service experience is required.

Will the Client Service Administrator need to work overtime?

Yes, based on operational needs, a flexible schedule to work overtime, including weekends and holidays, may be required.

Does the job require physical activity?

Yes, the role requires the ability to lift up to 50 pounds and involves walking, standing, stooping, and bending approximately 80% of the time.

Is there an opportunity for career growth in this position?

Yes, there are opportunities to grow and develop your career within the organization.

Is Pitney Bowes an equal opportunity employer?

Yes, Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Pitney Bowes

Global Shipping and Mailing Company

Technology
Industry
10,001+
Employees
1920
Founded Year

Mission & Purpose

Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to reduce the complexity of sending mail and parcels.