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Client Service Administrator

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Nuffield Health

Aug 3

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • London

Requirements

  • Experience in administrative/office environment.
  • Confident communicator with ability to engage effectively with general public.
  • Competent and confident IT user – skills in Word and Excel an advantage.
  • Experience working in a Wellbeing environment.
  • Ability to prioritise and deal with varied workload effectively.
  • Ability to multi-task and work well as a team.
  • Reliable and trustworthy.
  • Confident to take ownership of activities.

Responsibilities

  • Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
  • Input membership joining forms and allocation of membership cards.
  • Maintain the reception area to a high standard ensuring the relevant information is available to clients.
  • Undertake filing, scanning and copying of documents as required.
  • Greet all visitors and ensure professional and effective communication with all clients, visitors and other staff.
  • Ensure that client’s confidentiality is maintained at all times.
  • Provide admin support to the onsite fitness team.
  • Take on additional administrative and ad hoc duties as the business requires.
  • Ensure opening and closing checks are always completed.

FAQs

What is the job title for the position?

The job title is Client Service Administrator.

Where is the position located?

The position is located in London at Citigroup corporate premises.

What type of contract is being offered?

A permanent contract is being offered.

What are the working hours for this role?

The working hours for this role are full time at 40 hours per week.

What is the salary range for this position?

The salary range is up to £27,352.00, depending on experience.

What are the main responsibilities of the Client Service Administrator?

Main responsibilities include providing professional reception service, managing client queries, inputting membership forms, maintaining a clean reception area, undertaking administrative tasks, and supporting the onsite fitness team.

What type of experience is required for this role?

Experience in an administrative or office environment is required, along with confidence in communicating with the public and competent IT skills.

Are there any specific competencies needed for this position?

Yes, the competencies include the ability to prioritize workloads, multi-task, work well in a team, and demonstrate reliability and ownership of activities.

What benefits are offered with this job?

Benefits include 25 days of annual leave (increasing with service), Nuffield Health Healthcare Plan, financial wellbeing options, Cycle to Work Scheme, free gym membership, and discounted access to online GP services.

How many days of annual leave are provided initially?

Initially, 25 days of annual leave are provided, plus Bank Holidays.

Can employees add dependents to their healthcare plan?

Yes, employees can add partners and dependents to their Nuffield Health Healthcare Plan at their own cost.

What is the Cycle to Work Scheme?

The Cycle to Work Scheme is a tax-efficient program that allows employees to save money and get fit by purchasing a new bike.

Is gym membership included as part of the benefits?

Yes, there is free membership to any Nuffield Health gym, along with discounted memberships for family members.

Who do I contact if I have further questions about the job?

For further questions about the job, you may reach out to the Human Resources department or the hiring manager listed in the job posting.

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Nuffield Health

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*. As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation. What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation. We’re committed to our vision of building a healthier nation. Welcome to Nuffield Health. Specialists in you.