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Client Service Analyst, AS

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Deutsche Bank

3mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Banking & Finance
  • Bangalore

AI generated summary

  • You need 5 years in institutional client service, knowledge of Payment Systems and SWIFT, strong client focus, teamwork skills, and the ability to work independently under tight deadlines.
  • You will maintain client relationships, address inquiries about payments and services, manage client setups, handle compliance due diligence, analyze client activities, and oversee billing processes.

Requirements

  • Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)
  • Sound understanding of Payment Systems (SEPA; EBA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
  • Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
  • Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
  • Business language is English

Responsibilities

  • Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
  • Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
  • Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
  • Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
  • Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
  • Handling of the internal fee and billing scheme

FAQs

What is the job title for this position?

The job title is Client Service Analyst, AS.

Where is this position located?

This position is located in Bangalore, India.

What is the main focus of the Institutional Cash Management (ICM) team?

The main focus of the ICM team is to help Financial Institutions clients optimize their treasury and commercial payments businesses, improving their cash flow with a wide range of solutions.

Which regions do the ICM Client Officers cover?

ICM Client Officers cover clients in the regions of Western Europe and the US.

What are some of the key responsibilities of a Client Service Analyst?

Key responsibilities include proactive client contact, providing information and solutions to client inquiries, client setup and training for cash products, handling Due Diligence inquiries, accurately using the Client Service tracking system, and managing the internal fee and billing scheme.

What experience is required for this position?

A minimum of 5 years of experience in institutional client service within the International Clearing and Payments Business, along with a solid understanding of the Financial Institutions markets, is required.

What understanding of payment systems is necessary for this role?

A sound understanding of Payment Systems (SEPA, EBA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments is necessary.

What language is primarily used in the business?

The primary business language is English.

What training and development opportunities are available?

The company provides training and development to help employees excel in their careers, along with coaching and support from experts in the team.

What kind of benefits does the company offer employees?

The company offers a range of flexible benefits including a best-in-class leave policy, gender-neutral parental leaves, childcare assistance, hospitalization insurance, accident and term life insurance, and various wellness programs.

Is experience with client relationship management important for this role?

Yes, strong client/service focus and excellent relationship, communication, and teamwork skills are important for this role.

How does the company promote a positive work environment?

The company promotes a positive, fair, and inclusive work environment, encouraging empowerment and collaboration among its employees.

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Deutsche Bank

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.