FAQs
What is the primary responsibility of a Client Service & Onboarding Analyst?
The primary responsibility is to act as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.
What qualifications or experience are required for this role?
Candidates should have a strong financial background, prior relevant Client Services experience, and a good understanding of the activities related to Euronext's direct and indirect client base.
How important is client communication in this role?
Client communication is crucial as the analyst is expected to provide client support, manage communications, and keep clients informed about progress and resolutions until their questions or issues are fully resolved.
Are there specific skills required for this job?
Yes, key skills include strong analytical and organizational abilities, a problem-solving attitude, and excellent verbal communication skills, both internally and externally.
How does this role contribute to the organization's continuous improvement?
The Client Service & Onboarding Analyst drives continuous improvement of processes and practices within Client Services, helping to enhance service delivery and client satisfaction.
What is the importance of Service Level Agreements (SLAs) in this position?
Compliance with Service Level Agreements is critical to ensure that the quality framework meets both quantitative and qualitative objectives, thus enhancing client service delivery.
Will there be opportunities for additional tasks or projects in this role?
Yes, the job description indicates that it is not exhaustive and additional tasks or projects may be added as necessary.
Does the company have a policy on equal opportunity employment?
Yes, the company is proud to be an equal opportunity employer and is committed to providing an environment of mutual respect, valuing diversity and unique talents.