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Client Solutions Manager - Beauty & Healthcare - Berlin

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TikTok

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Marketing
  • Berlin

AI generated summary

  • You need campaign management experience, digital landscape knowledge, strong project management skills, data-driven mindset, and excellent English. German fluency preferred, especially in beauty & healthcare.
  • You will analyze campaign data, educate clients on solutions, manage relationships, collaborate on custom campaigns, optimize results, and ensure accurate reporting and execution.

Requirements

  • Minimum Qualifications:
  • Demonstrated experience and hands-on campaign management, across digital platforms and advertising tech products
  • Deep understanding of the digital landscape and a passion for social media
  • Detail oriented, data-driven, and analytical mindset with exceptional organisational & project management skills
  • Proven track record of planning, executing & optimizing paid media campaigns and managing a complex book of business with revenue goals
  • Excellent verbal and written English (mandatory) & German (preferred) communication skills, in order to communicate with clients
  • Self-starter, fast learner with a start-up spirit, able to thrive in ever-changing & dynamic environments.
  • Ability to manage multiple priorities, timelines and tasks efficiently and execute at a high level
  • Preferred Qualifications:
  • Background/experiences in performance and branding campaigns in an agency or on brand side
  • Proven success working in a highly dynamic, rapidly changing environment
  • Fluency in German is preferred but not mandatory, in order to communicate with clients
  • Experience working with clients in the beauty & healthcare industry, CPG / FMCG

Responsibilities

  • Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency
  • Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Beauty & Healthcare clients and agency partners (media, creative, and marketing partners)
  • Conduct regular business reviews and take a consultative, long-term approach to build strategic partnerships with clients, in collaboration with your Brand Partnership Manager
  • Collaborate with diverse cross-functional teams to develop custom solutions or programs that meet clients' needs, and project manage custom campaigns to ensure assets are distributed and delivered on time
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization with data driven analysis
  • Identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
  • Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
  • Build scalable processes for our growing Client Solutions Management Team
  • Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns

FAQs

What is the primary mission of the Client Solutions team?

The primary mission of the Client Solutions team is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through best-in-class campaign services.

What qualifications are required for the Client Solutions Manager position?

The minimum qualifications include demonstrated experience in campaign management across digital platforms, a deep understanding of the digital landscape, strong analytical and organizational skills, a proven track record in optimizing paid media campaigns, and excellent communication skills in English (mandatory) and German (preferred).

What industries should candidates have experience in?

Candidates should ideally have experience working with clients in the beauty and healthcare industries, as well as consumer packaged goods (CPG) or fast-moving consumer goods (FMCG).

Is fluency in German necessary for this role?

Fluency in German is preferred but not mandatory; however, it is helpful for communicating with clients.

What role does data analysis play in this position?

Data analysis is crucial as Client Solutions Managers are expected to analyze campaign performance data to provide clients with data-driven business insights and to improve advertising offerings, maximize revenue, and increase ROI and efficiency.

How does the Client Solutions Manager collaborate with other teams?

The Client Solutions Manager collaborates closely with Brand and Agency Partnerships teams and diverse cross-functional teams to deliver tailored solutions that meet client needs and manage custom campaigns.

What types of skills contribute to success in this role?

Success in this role requires a focus on client service, strategic and creative thinking, the ability to provide custom advertising solutions, technical expertise, and commercial knowledge.

Are there opportunities for career development in this position?

Yes, there are opportunities for career development as this role involves upselling, renewing, and reactivating campaigns while contributing to building long-term strategic partnerships with clients.

What is TikTok's mission as a company?

TikTok's mission is to inspire creativity and bring joy by helping people authentically express themselves, discover, and connect.

What is the work environment like at TikTok?

The work environment at TikTok is dynamic and ever-changing, fostering resilience, curiosity, and the desire to innovate. Employees are encouraged to embrace challenges and work collaboratively to achieve meaningful breakthroughs.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.