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Client Solutions Manager - Fashion & Luxury DACH - Berlin

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TikTok

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Marketing
  • Berlin

AI generated summary

  • You need experience in digital campaign management, a strong understanding of social media, excellent English and German skills, and a background in fashion or luxury is preferred.
  • You will manage client relationships, analyze campaign data, conduct business reviews, oversee custom programs, optimize campaigns, educate clients, and collaborate with cross-functional teams.

Requirements

  • Minimum Qualifications:
  • Experience of hands-on campaign management across digital platforms and advertising tech products.
  • Deep understanding of the digital landscape and a passion for social media.
  • Detail oriented, data driven, and analytical mindset with exceptional organisational skills.
  • Previous experience working across multi markets (preferred but not necessary).
  • Excellent verbal and written English & German communication skills.
  • Self-starter, fast learner with a start-up spirit.
  • Preferred Qualifications
  • Experience of working with clients in the fashion and luxury industry.
  • Background/experiences in performance and branding campaigns.
  • Proven success in a highly dynamic, rapidly changing environment.

Responsibilities

  • Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Fashion & Luxury clients and agency partners (media, creative, and marketing partners).
  • Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
  • Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
  • Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
  • Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
  • Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
  • Build scalable processes for our growing Client Solutions Management Team.
  • Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns.

FAQs

What is the role of a Client Solutions Manager at TikTok?

The Client Solutions Manager is responsible for establishing and building long-term client relationships, solving challenges for clients and agencies, analyzing campaign performance data, and providing data-driven insights to maximize clients' revenue and efficiency.

What qualifications are necessary for this position?

The minimum qualifications include hands-on campaign management experience across digital platforms, a deep understanding of the digital landscape, strong analytical skills, excellent communication skills in English and German, and a self-starter attitude. Preferred qualifications include experience in the fashion and luxury industry and a successful background in performance and branding campaigns.

Is experience in the fashion and luxury industry essential for this role?

While it is preferred, having experience in the fashion and luxury industry is not strictly essential for this role.

What type of work environment can candidates expect?

Candidates can expect a dynamic work environment that is rapidly changing, requiring adaptability and a proactive approach to client service and campaign management.

Will I be required to conduct regular business reviews with clients?

Yes, conducting regular business reviews and taking a consultative approach to build productive relationships with clients is a key responsibility of the role.

Are there opportunities for professional growth and development within TikTok?

Yes, TikTok encourages innovation and growth as a team, providing opportunities for employees to learn, create, and develop professionally.

What language skills are required for this position?

Excellent verbal and written communication skills in both English and German are required for this role.

Will I be working with cross-functional teams?

Yes, the Client Solutions Manager will collaborate with a diverse group of internal cross-functional teams to support creative ad solutions and achieve business results for client partners.

Is this role focused solely on campaign management?

No, while campaign management is a significant part of the role, it also involves educating clients on product solutions, analyzing performance data, managing custom programs, and building client relationships.

How does TikTok foster an inclusive workplace?

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives, reflecting the diverse communities it serves.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.