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Client Strategy Manager (UK)

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Attentive

2mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • London

Requirements

  • 2-4 years of account management experience required, preferably at a Martech SaaS company
  • Strong understanding in customer success techniques and strategies, such as upselling and handling renewals
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools
  • Comfortable working from our Shoreditch office 2 days a week

Responsibilities

  • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product requirements

FAQs

What are the key responsibilities of a Client Strategy Manager at Attentive?

The key responsibilities include building and maintaining strong relationships with customers, driving account growth and product adoption, analyzing customer usage for accurate forecasts, translating customer feedback into product requirements, and presenting at client meetings.

What qualifications and experience are required for this role?

The ideal candidate should have 2-4 years of account management experience, preferably at a Martech SaaS company. They should have a strong understanding of customer success techniques, be comfortable learning new software, have experience navigating complex work processes, and be extremely detail oriented and organized.

What tools or systems should a Client Strategy Manager be familiar with?

A Client Strategy Manager should have knowledge of Salesforce or related CRM tools, as well as comfort with internal tools for design and data management.

Will the Client Strategy Manager be required to work from a physical office?

Yes, the Client Strategy Manager will be required to work from the Shoreditch office 2 days a week.

Attentive

Marketing & Advertising
Industry
1001-5000
Employees

Mission & Purpose

Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 8,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Culture & Values

  • Default to Action

    Speed is our best offense and defense. At Attentive, we never stop striving to create new products that will provide the most long-term value to the brands that rely on us. Listen to Brian Long, CEO and Co-Founder, share his thoughts about this value.

  • Hard Work Solves Big Problems

    Success requires grit and resilience. We encourage all employees to bring forward new ideas and push projects to the finish line. Hear what Eric Miao, Chief Customer Officer has to share about this value.

  • Be Attentive

    Work as a team to drive greatness for our company and our customers. We are reinventing business to consumer communication. Our customers are the core of our business, and we’re on a mission to help them succeed. Hear Sara Varni, Chief Marketing Officer, talk more about this value.

  • Never Settle

    Continuously raise the bar for yourself and your teammates. Attentive employees come from all different backgrounds and have a wide range of skills. We strive to cultivate a culture of inclusion, with the understanding that each person has a unique point of view to share. Hear what Todd Berman, Chief Technology Officer, has to say about this value.

Benefits

  • Remote Work & Wellness Benefits

  • Parental Leave

  • Medical, Dental, & Vision Insurance

  • Generous PTO

  • Equity

  • Company-Wide Events & Employee-Led Activities