FAQs
What is the role of a Client Success Specialist at DICE?
The Client Success Specialist is responsible for providing high-quality service to DICE clients, helping event creators share and promote their events, offering expert advice and support, and working with multiple teams to ensure successful live shows.
What kind of experience is required for this position?
The position requires experience in helping customers in a digital environment, knowledge of the ticketing and music industry, and experience supporting or managing partner accounts. Direct event ticketing experience is ideal.
Are there any language requirements for this role?
Fluency in English is required, and knowledge of additional languages such as French, Italian, Spanish, Portuguese, or German is a plus.
What are the working hours for this position?
The working hours can vary from 8 am to 9 pm, including some weekends and public holidays, but DICE will work with your schedule to find suitable times for both parties.
What kind of support does DICE offer for employee well-being?
DICE offers private health insurance, coaching and CBT sessions, and various wellness perks such as Classpass.
Does DICE have a Diversity, Equity, and Inclusion (DEI) strategy?
Yes, DICE is committed to fostering a culture of diversity, equity, and inclusion, encouraging members of underrepresented communities to apply, and integrating DEI into its business practices.
What benefits do employees receive at DICE?
Employees at DICE receive unlimited paid holiday, monthly DICE credits, private health insurance, a workplace pension, and many other perks including eye care vouchers and a generous parental package.
How does DICE support hybrid work?
For the UK team, DICE offers a hybrid work policy allowing for three days in the office and two days working from anywhere, with specific team expectations discussed during the interview process.
What is the application process for this position?
The application process typically includes a chat with the talent team, a task, and a couple of interviews with potential team members, with candidates kept informed throughout.
What qualities are ideal for a candidate applying for this role?
Ideal candidates are adaptable to a fast-paced environment, passionate about music and culture, detail-oriented, tech-savvy, excellent communicators, and proactive in taking ownership of their work.