FAQs
What is the primary role of the Clienteling and Training Leader at Mulberry?
The primary role of the Clienteling and Training Leader at Mulberry is to effectively contribute to memorable customer and employee experiences through developing specialist knowledge in clienteling, while maximizing and driving sales. This includes leading the training culture in the store, delivering brand content, and ensuring it is understood and embraced by the team to provide an exceptional brand customer experience.
What are the key duties and responsibilities for this position?
The key duties and responsibilities include developing and maintaining a clienteling strategy, building relationships with customers and business partners, nurturing key customer relationships, growing the customer database, supporting in-store clienteling culture, leading training strategies, and championing the Mulberry brand and values.
What qualifications or skills are required for this role?
While specific qualifications are not listed, candidates should possess strong communication skills, a flair for commercial relationships, a customer-focused mindset, and the ability to develop and lead training initiatives. Experience in luxury retail and clienteling is likely beneficial as well.
How does Mulberry support employees in their professional development?
Mulberry supports employees through training and development opportunities, including full access to LinkedIn Learning, participation in community days, and by providing mentorship and coaching to help build their skills and knowledge.
What employee benefits does Mulberry offer?
Mulberry offers a competitive basic salary, bonus, product allowance, staff discount and exclusive access to staff sales, an extra day off for birthdays, pension contributions, life assurance, and opportunities for training and development.
How important is customer relationship building in this role?
Customer relationship building is extremely important as a major aspect of this role includes nurturing relationships with key customers and enhancing their experiences. This involves personal engagement and developing loyalty among top customers.
What values does the Clienteling and Training Leader need to embody?
The Clienteling and Training Leader should embody Mulberry's employee values, which are to be Bold, Open, Responsible, and Imaginative, and demonstrate these values in their everyday practice while promoting an inclusive and respectful workplace culture.
Is there an opportunity for community involvement in this role?
Yes, part of the role includes participation in community days, where employees are encouraged to engage in community services, supporting the company's commitment to making a positive impact.
What is expected regarding training compliance in this position?
The Clienteling and Training Leader is expected to own training compliance and support the team in completing training on time, ensuring that all employees are equipped with the necessary knowledge and skills to provide exceptional customer service.
How does the Clienteling and Training Leader interact with other team members?
The Clienteling and Training Leader collaborates with store leadership and various teams, providing feedback, coaching, and mentoring to help improve the overall team performance and ensure that the clienteling culture and brand initiatives are effectively implemented.