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Hewlett Packard Enterprise

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need a high school diploma, 0-1 year tech/customer experience, strong verbal/written skills, troubleshooting ability, analytical skills, hardware/software knowledge, and customer service expertise.
  • You will resolve technical issues, respond to inquiries, support customers via phone and e-support, document cases, assist in problem prevention, represent the company, and collaborate with the Sales team.

Requirements

  • High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).
  • 0-1 year experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience.

Responsibilities

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
  • Begin to partner with and assist the Sales Pursuit team.

FAQs

Do we support remote work?

Yes, we do remote work, but in a hybrid format, with an expectation of working 2-3 days per week from an HPE office.

What type of role is this position?

This position is designed as a Cloud Customer Services role within HPE Operations, our innovative IT services organization.

What are the educational requirements for this role?

The role requires a high school diploma or equivalent completion of post-primary level education prior to university study.

How much experience is needed for this position?

0-1 year of experience in relevant technologies and customer environments is required.

What skills are important for this job?

Important skills include excellent verbal and written communication abilities, troubleshooting experience in a technical environment, analytical and problem-solving skills, and customer service skills.

What kind of technical issues will I be resolving?

You will be resolving technical issues related to both hardware and software from incoming internal or external business contacts and end users.

Is there an opportunity for career development?

Yes, HPE invests in personal and professional development, providing specific programs to help you reach your career goals.

What is the emphasis on diversity and inclusion within HPE?

HPE is committed to diversity and inclusion, valuing individual uniqueness and ensuring an inclusive environment for all team members.

What systems will I be using in this role?

You'll be using case management databases and tools as part of your responsibilities.

Are there any additional benefits provided at HPE?

Yes, HPE offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing for team members and their loved ones.

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Hewlett Packard Enterprise

Information Technology & Services

Technology
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

HPE (Hewlett Packard Enterprise) is a global technology company that provides a comprehensive range of IT solutions and services. They offer hardware, software, and hybrid IT infrastructure solutions, including servers, storage systems, networking equipment, and cloud computing services. HPE's ultimate mission is to help their clients thrive in the digital age by providing transformative technology solutions that drive innovation, enhance productivity, and enable business growth. Their purpose is to empower organisations to harness the power of technology and data to solve complex challenges, optimise their IT infrastructure, and accelerate their digital transformation. HPE strives to be a trusted partner, delivering cutting-edge technology and expertise that enables their clients to adapt, innovate, and stay ahead in an ever-changing and competitive marketplace.