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Hewlett Packard Enterprise

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need 1-3 years of tech experience, an A.A./A.S. degree or equivalent, strong communication skills, basic documentation ability, and fundamental technical knowledge.
  • You will deliver project tasks, provide technical support, configure systems, troubleshoot errors, and collaborate with team members and customers to meet technical requirements.

Requirements

  • 1 - 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study; without a degree, one additional year of relevant technical experience (2-4 years in total).
  • Has sufficient technical knowledge to assist with the completion of specific deliverables.
  • Able to communicate concepts with team and to peers.
  • Able to produce basic documentation to required standards.
  • Demonstrates understanding of assigned discipline or technical area.
  • Demonstrate fundamental technical knowledge.

Responsibilities

  • Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
  • Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
  • Acts professionally with the company customers.
  • Participates as part of a team and maintains good relationships with team members and customers.
  • Understands the company's strategy.
  • Is aware of knowledge tools and their application.
  • Participates in chosen technical community or profession, and regularly attends profession or community of interest events.

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, with an expectation of working 2-3 days per week from an HPE office.

What is the primary responsibility of the Cloud Customer Services role?

The primary responsibility is to deliver assigned tasks within the delivery cycle of a project, providing technical systems management support or contributing to detailed technical designs based on customer requirements.

What level of experience is required for this position?

The position requires 1-3 years of technical experience, along with an Associate of Arts/Science degree or equivalent, or one additional year of relevant technical experience without a degree (totaling 2-4 years).

What skills are necessary for this job?

Necessary skills include sufficient technical knowledge to assist with deliverables, effective communication of concepts, basic documentation production, and an understanding of the assigned technical area.

Is professional development encouraged?

Yes, HPE invests in personal and professional development, offering specific programs to help employees achieve their career goals.

How does HPE support diversity and inclusion?

HPE is committed to diversity, inclusivity, and building a team that represents various backgrounds. They celebrate individual uniqueness and foster an inclusive environment for innovative growth.

What benefits does HPE provide for health and wellbeing?

HPE offers a comprehensive suite of benefits that support physical, financial, and emotional wellbeing for team members and their loved ones.

What type of team culture can one expect at HPE?

The team culture at HPE emphasizes collaboration, professionalism, and maintaining good relationships with team members and customers, with a focus on innovative and bold approaches.

Does HPE provide equal employment opportunities?

Yes, HPE is an Equal Employment Opportunity employer, and they are committed to creating a diverse team free from discrimination based on qualifications, merit, and business need.

Is there an opportunity for technical community involvement?

Yes, employees are encouraged to participate in chosen technical communities or professions and attend events related to their field of interest.

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Hewlett Packard Enterprise

Information Technology & Services

Technology
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

HPE (Hewlett Packard Enterprise) is a global technology company that provides a comprehensive range of IT solutions and services. They offer hardware, software, and hybrid IT infrastructure solutions, including servers, storage systems, networking equipment, and cloud computing services. HPE's ultimate mission is to help their clients thrive in the digital age by providing transformative technology solutions that drive innovation, enhance productivity, and enable business growth. Their purpose is to empower organisations to harness the power of technology and data to solve complex challenges, optimise their IT infrastructure, and accelerate their digital transformation. HPE strives to be a trusted partner, delivering cutting-edge technology and expertise that enables their clients to adapt, innovate, and stay ahead in an ever-changing and competitive marketplace.