Job
Cloud Support Associate
Amazon
•
Feb 4
💼 Graduate Job
Dublin
AI generated summary
- The ideal candidate for the Cloud Support Associate role at Amazon should have 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, and network administration. They should have a strong background in IT technologies such as computing, networking, databases, security, big data, analytics, and DevOps. Additionally, they should possess excellent communication skills, be customer-focused, and have experience troubleshooting and providing support.
- The Cloud Support Associate at Amazon will be responsible for solving customer inquiries, troubleshooting technical issues, and providing customer communication during critical events. They will learn and use innovative technologies and provide feedback to internal AWS teams. The candidate will be allocated to a profile based on their skills and interests, such as computing, networking, security, storage, deployment, or database and analytics.
Description
- Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Requirements
- Basic Qualifications:
- 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
- Majored engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall or
- Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
- Passionate about customers and new technology
- Experience working within the software development or Internet industries
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- Advanced English communication skills
- Excellent oral and written communication skills
- Strong customer focus & Multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience
- Preferred Qualifications:
- Effective communication skills to lead technical discussions and engage with customers in both English and Korean
- Some experience with query analyzers and query tuning / slow query optimization etc.
- Networking (DNS, TCP/IP)
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
- Exposure to security concepts / best practices
- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience managing full application stacks from the OS up through custom applications
Education requirements
Bachelors
Area of Responsibilities
Software Engineering
Responsibilities
- The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Respond to customer’s technical inquiries via phone, chat and email
- Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Profile division:
- Support team will allocate the candidate to the most appropriate profile based on their skills, interest. New joiner can learn various tech knowledge and skills through onboarding process.
- Profile list:
- Computing (Linux/Windows)
- Networking, Security
- Storage & Contents Delivery Network
- Deployment
- Developer & Mobile Services (Serverless, Web Mobile, IoT)
- Database, Analytics, Big Data
Details
Work type
Full time
Work mode
office
Location
Dublin