FAQs
What is the job title for this position?
The job title for this position is Cloud Support Engineer.
Where is this position located?
This position is remote and for candidates located in the US.
What are the main responsibilities of a Cloud Support Engineer at NetApp?
The main responsibilities include providing online support to customers worldwide, troubleshooting assistance via email and chat, training customers on system use, proactively resolving incidents, and collaborating with other departments such as R&D, Sales, and Customer Success.
What are the job requirements for this position?
Candidates should have at least 5 years of experience in Tier 2/3 technical support, experience with at least one cloud provider (AWS, GCP, or Azure), familiarity with container technologies, and strong communication and customer service skills. An aptitude for learning new technologies and a creative approach to problem solving are also important.
What is Spot by NetApp?
Spot by NetApp is a fast-growing business unit within NetApp's Cloud division that utilizes innovative technology and algorithms to optimize cloud computing environments for customers based on market trends.
What hours will the Cloud Support Engineer work?
The work schedule for this position will follow Pacific Coast (PST) hours.
Does NetApp offer any employee benefits?
Yes, NetApp offers a comprehensive benefits package that includes medical, dental, wellness, and vision plans, educational assistance, legal services, volunteer time off, and financial savings programs, among others.
What is NetApp's approach to diversity and inclusion?
NetApp fully embraces and advances a diverse and inclusive workforce, fostering a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, and communities.
What is the expected salary range for the Cloud Support Engineer position?
The base salary hiring wage range for this position is $100,710 to $141,570, depending on various factors such as geographic location and candidate qualifications.
How does NetApp support a work-life balance?
NetApp promotes a healthy work-life balance through its volunteer time off program, which provides employees with 40 hours of paid time off per year to volunteer, along with other comprehensive benefits.