Logo of Huzzle

Home

Matches

Explore

Manage

Cloud Support Engineer

image

NetApp

1mo ago

  • Job
    Full-time
    Senior (5-8 years)

AI generated summary

  • You should have strong cloud knowledge, problem-solving skills, and experience with NetApp products. Familiarity with networking, storage solutions, and customer support is essential.
  • You will troubleshoot cloud issues, provide technical support, optimize system performance, collaborate with teams, and ensure customer satisfaction by resolving queries and enhancing cloud solutions.

Requirements

  • At least 5 Years of experience as Tier2/3 Technical Support
  • Experience with at least one cloud provider (AWS\GCP\Azure)
  • Familiarity with Container technologies - preferred
  • Solid written, verbal, interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
  • Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving.

Responsibilities

  • Online interaction with our customers all around the globe
  • Provide support by mail and online chat: troubleshooting assistance for customer issues, integrations, and relevant problems; Training customers for better use in our system, understand application architectures and software integration
  • Proactively anticipating and resolving incidents
  • Work closely with other departments such as R&D, Sales, CS etc.

FAQs

What is the job title for this position?

The job title for this position is Cloud Support Engineer.

Where is this position located?

This position is remote and for candidates located in the US.

What are the main responsibilities of a Cloud Support Engineer at NetApp?

The main responsibilities include providing online support to customers worldwide, troubleshooting assistance via email and chat, training customers on system use, proactively resolving incidents, and collaborating with other departments such as R&D, Sales, and Customer Success.

What are the job requirements for this position?

Candidates should have at least 5 years of experience in Tier 2/3 technical support, experience with at least one cloud provider (AWS, GCP, or Azure), familiarity with container technologies, and strong communication and customer service skills. An aptitude for learning new technologies and a creative approach to problem solving are also important.

What is Spot by NetApp?

Spot by NetApp is a fast-growing business unit within NetApp's Cloud division that utilizes innovative technology and algorithms to optimize cloud computing environments for customers based on market trends.

What hours will the Cloud Support Engineer work?

The work schedule for this position will follow Pacific Coast (PST) hours.

Does NetApp offer any employee benefits?

Yes, NetApp offers a comprehensive benefits package that includes medical, dental, wellness, and vision plans, educational assistance, legal services, volunteer time off, and financial savings programs, among others.

What is NetApp's approach to diversity and inclusion?

NetApp fully embraces and advances a diverse and inclusive workforce, fostering a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, and communities.

What is the expected salary range for the Cloud Support Engineer position?

The base salary hiring wage range for this position is $100,710 to $141,570, depending on various factors such as geographic location and candidate qualifications.

How does NetApp support a work-life balance?

NetApp promotes a healthy work-life balance through its volunteer time off program, which provides employees with 40 hours of paid time off per year to volunteer, along with other comprehensive benefits.

NetApp

All-flash, no compromise.

Consulting
Industry
10,001+
Employees
1992
Founded Year

Mission & Purpose

NetApp is a multinational company that specialises in providing data management and storage solutions for businesses and organisations. They offer a comprehensive portfolio of products and services designed to help enterprises efficiently store, manage, protect, and analyse their data. NetApp's ultimate mission is to empower organisations to unleash the full potential of their data by providing innovative and reliable storage infrastructure solutions. Their purpose is to enable businesses to transform their data into a strategic asset, driving digital transformation, improving operational efficiency, and fostering innovation. NetApp aims to deliver exceptional value to their customers by ensuring data availability, scalability, and security, ultimately helping businesses thrive in the digital era.

Culture & Values

  • Put the customer at the center

    You don’t become a deeply trusted, indispensable partner without listening to customers, walking in their shoes, and propelling your orbit with a strong point of view.

  • Care for each other and our communities

    Caring for each other and our communities takes large doses of humility and kindness—mixed with building deep, authentic connections and topped with an unwavering commitment to collaboration.

  • Build belonging every day

    By embedding diversity and inclusion into every decision that we make, we open the door to other voices, different perspectives, and most important, our true potential for innovation.

  • Embrace a growth mindset

    We step out of our comfort zone even when it's scary and learn from both our failures and our successes. This keeps us from stepping into the dreaded fixed-mindset quicksand.

  • Think and act like owners

    Showing up with our A game, being accountable, and acting with speed and integrity are the keys to unlocking the sense of ownership that's necessary to create the future.