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Cloud Support Engineer - Developer and Mobile Services

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Amazon

1mo ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need 1+ years in software development or technical support, a relevant degree, OS troubleshooting, database knowledge, exposure to serverless tech, and proficiency in scripting languages.
  • You will resolve customer cases through various channels, enhance support processes, provide feedback on AWS services, continuously learn new technologies, and mentor new team members.

Requirements

  • 1+ years of software development, or 1+ years of technical support experience with Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
  • Knowledge or experience with database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora.
  • Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases.
  • Exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or mobile and messaging technologies or AI (artificial intelligence) related technologies.
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

Responsibilities

  • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  • You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
  • You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  • You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
  • You will act as interviewer in hiring processes, and coach/mentor new team members.

FAQs

What qualifications are required for the Cloud Support Engineer position?

The position requires 1+ years of software development or technical support experience, a Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field, or relevant military experience.

What cloud technologies will I be working with in this role?

As a Cloud Support Engineer, you will work primarily with AWS mobile technologies such as Cognito, Device Farm, and Pinpoint, as well as serverless technologies including Lambda, API Gateway, and Step Functions.

Is there any specific experience needed with operating systems?

Yes, knowledge or experience in system administration and troubleshooting for operating systems (Linux and/or Windows) is essential.

What kind of database knowledge is required?

Candidates should have knowledge or experience with database engines such as MySQL, Oracle, PostgreSQL, MariaDB, SQL Server, or Amazon Aurora, as well as experience in troubleshooting and administering these databases.

What is the work schedule for this position?

The role requires flexibility to work 5 days a week, occasionally on weekends, with schedules that may align to Sunday - Thursday, Tuesday – Saturday, or Monday - Friday.

Will I have the opportunity to mentor others in this role?

Yes, part of your responsibilities will include acting as an interviewer during the hiring process and coaching or mentoring new team members.

Does Amazon support work-life balance?

Yes, Amazon values work-life harmony and strives for flexibility as part of its working culture to ensure that success at work does not come at the expense of home life.

Are there opportunities for career growth and mentorship within AWS?

Yes, AWS provides endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.

Is experience with scripting or programming languages necessary?

Yes, experience in scripting or developing in one or more programming languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), or JavaScript is preferred.

How does Amazon approach diversity and inclusion in the workplace?

Amazon is committed to a diverse and inclusive workplace and values recruiting decisions based on experience and skills, while also providing an environment that supports and celebrates employees' differences.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.