FAQs
What is the primary responsibility of a Collections Representative at Axos Bank?
The primary responsibility is to determine the reason for customer payment delinquency and obtain payment commitments by placing routine calls to customers.
What qualifications are required for this position?
A high school diploma and 2 years of experience in auto collections, consumer loans, and/or real estate are required.
Is previous experience in collections necessary?
Yes, candidates should have at least 2 years of experience in auto collections, consumer loans, and/or real estate.
What type of work environment can I expect as a Collections Representative?
The work environment is typical of an office setting, requiring employees to sit for extended periods and use standard office equipment.
Are there any background checks involved in the hiring process?
Yes, all offers are contingent upon successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.
Does Axos Bank provide equal employment opportunities?
Yes, Axos Bank is committed to providing equal employment opportunities to all employees and applicants, without regard to various protected statuses.
How does Axos Bank handle calls that require special handling?
Representatives are trained to recognize calls that need special handling or customized responses and will escalate them accordingly.
What kind of system will I be using as a Collections Representative?
You will be using a computerized system for tracking information gathering and troubleshooting.
What skills are essential for a Collections Representative role?
Essential skills include effective communication, problem-solving, manual dexterity for operating office equipment, and the ability to maintain accurate records.
How does Axos Bank support employees with disabilities?
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.