FAQs
What are the main responsibilities of a Collector in Drug & Alcohol Testing?
Collectors are responsible for conducting specimen collections competently, following collection procedures and customer instructions. They must deliver quality service at various customer locations, maintain availability for collections during day, evening, and weekend hours, participate in a 24-hour on-call rota, and remain current with processes through training and audits.
What qualifications are required for the Collector position?
Required qualifications include being educated to National Standards, possessing good verbal, written, and communication skills, being IT literate with basic skills in Word, Excel, and Outlook, having a flexible work approach, a strong ability to follow set processes, and holding a valid driving license with access to a personal vehicle.
What competencies should a successful Collector possess?
A successful Collector should be skilled in continual self-reviewing of collections for quality improvement, effective communication to keep customers informed, understanding the impact of their actions on others, and ensuring immediate implementation of process changes for long-term success within the Collection Network.
Are there specific working hours for this role?
Yes, Collectors must be available for collections during the day, evenings, weekends, and public holidays based on business needs. Additionally, they may participate in a 24-hour on-call rota and are expected to respond to calls and arrive on-site within 2 hours.
Is there a requirement for ongoing training or audits in this role?
Yes, Collectors are required to remain current with processes by reading and acknowledging updates, as well as attending audits as needed to maintain their competency in specimen collection.
Can the job involve additional duties outside of the standard responsibilities?
Yes, Collectors may be asked to fulfill any other reasonable duties as directed by management, depending on the needs of the business.