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Community Associate

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IWG plc

Sep 3

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Abu Dhabi

AI generated summary

  • You must be a strong communicator, problem-solver, adaptable, positive, and confident with MS Office and basic IT tools to succeed in this role.
  • You will assist customers, prepare the center before opening, sort mail, plan events, manage meeting wrap-ups, and ensure the space is tidy before heading home.

Requirements

  • A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
  • Happy taking ownership of problems and finding ways to solve them
  • Positive, enthusiastic and able to adapt to fast-changing situations
  • Confident using MS Office and other basic IT packages

Responsibilities

  • - You’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
  • - You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
  • - Customers start coming in thick and fast.
  • - You sort through the mail while dealing with a whole host of other customer requests.
  • - You sit down with the Community Manager to discuss the organisation of next week’s networking event.
  • - You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
  • - You gently ask the large group in meeting room 3 to start wrapping up.
  • - You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion.
  • - Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

FAQs

What is the role of a Community Associate at Regus?

The Community Associate works closely with new and existing customers, solving problems and ensuring they have everything they need for a smooth experience in the workspace.

What does a typical day look like for a Community Associate?

A typical day includes preparing the center before opening, assisting customers with requests, sorting mail, planning networking events, and ensuring the workspace remains tidy and welcoming.

What skills are required for this position?

Candidates should be good communicators, able to manage multiple tasks, proactive in problem-solving, adaptable to changing situations, and confident using MS Office and basic IT packages.

Is there any training provided for this role?

Yes, training and development opportunities are offered to help employees grow in their roles.

What type of work environment can I expect at Regus?

You can expect a bright and inspiring work environment that promotes collaboration and productivity.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for career advancement and professional development within the Regus network.

What is the importance of networking events in this role?

Networking events are crucial for building community among customers, fostering relationships, and enhancing the overall customer experience within the workspace.

What attributes are valued in a Community Associate?

Positive attitude, enthusiasm, the ability to build strong professional relationships, and a desire to help others are valued in this role.

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IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.