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Community Associate-NC, Raleigh - Raleigh City Pla

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IWG plc

Aug 31

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need strong customer service skills, 1+ years experience, excellent multitasking, problem-solving abilities, MS Office proficiency, and good communication skills. Must be 18+ and legally eligible to work.
  • You will connect with customers, educate them on our products, build strong relationships, and ensure a safe workspace while managing details with Microsoft Office.

Requirements

  • Strong desire for customer service: fantastic communicator, listener and on the spot problem solver (minimum 1+ years of client facing customer service).
  • Exceptional organizational and multitasking skills. You need to pay attention to the client in-front of you or to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.
  • Happy taking ownership of problems and finding ways to solve them. Be adaptable to a changing environment and work toward solutions in the moment.
  • Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
  • Experience and confidence using MS Office and other basic IT equipment.
  • Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills.
  • Legally eligible to work in the Country you are applying within and at least 18 years old.

Responsibilities

  • - As a community team member, you'll be the powerhouse and fuel in growing start-ups and Fortune 500 companies, making connections and inspiring collaborations.
  • - Educating our communities/customers on the full benefits of our products to grow their business; all the while learning the fascinating world of shared office space and CRE management.
  • - Developing exceptional rapport with our customers to help them focus on their business.
  • - A great understanding of Microsoft Office with an attention to detail in maintaining a healthy and safe place to work within IWG standards.

FAQs

What is the role of a Community Associate at IWG?

The Community Associate is responsible for providing excellent customer service, fostering community engagement, and supporting the growth of businesses within our shared office spaces. This includes educating customers on the benefits of our products and ensuring a positive work environment.

What are the primary locations for this position?

The primary locations for the Community Associate position are 421 Fayetteville Street, Suite 1100, Raleigh, NC 27601; 223 S. West Street, Suite 900, Raleigh, NC 27603; and 1340 Environ Way, Chapel Hill, NC 27517.

What are the required qualifications for this role?

The ideal candidate should have a strong desire for customer service, minimum 1+ years of client-facing experience, exceptional organizational and multitasking skills, adaptability, and proficiency in basic computer skills, particularly Microsoft Office.

What is the starting pay for this position?

The starting hourly rate for the Community Associate position is $17.62, with the opportunity to increase by $1.50 an hour within the first 12 months.

Are there benefits for employees?

Yes, we offer a competitive compensation package that includes generous paid time off, 11 paid company holidays, a competitive 401K program with company match, comprehensive health care options, and additional perks such as a quarterly bonus plan and corporate discounts.

Is experience in property management required for this position?

No, while a background in property management can be beneficial, it is not a requirement. The focus is more on customer service skills and a passion for creating a great work environment.

What type of work environment can I expect?

You can expect a bright and inspiring work environment that fosters community and collaboration, with business casual attire required.

Are there opportunities for professional development?

Yes, IWG provides robust employee development programs and training opportunities to help you grow in your career and reach your full potential.

Do you have a commitment to diversity and inclusion?

Absolutely. IWG is committed to diversity, equity, and inclusion and encourages participation in various employee resource groups (ERGs) focused on these values.

Are there any age requirements for this position?

Yes, candidates must be at least 18 years old to apply for the Community Associate position.

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IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.