Community Associate - OH, Independence-Independence

IWG plc

2mo ago

Job
Full-time
Junior Level
Customer Relations
Cleveland

AI generated summary

You need to be a strong communicator able to provide excellent customer service, solve problems, and adapt to change. Must have 1+ years of customer service experience, be proficient with MS Office, legally eligible to work, and at least 18 years old.
You will assist customers, handle mail, coordinate events, resolve issues, and ensure the center runs smoothly for a productive work environment.

Requirements

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old

Responsibilities

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

FAQs

What are the responsibilities of a Community Associate in Independence?

A Community Associate in Independence is responsible for creating and maintaining a community within the center, taking care of all administrative and support needs for customers across various industries.

What skills are required to be successful as a Community Associate in Independence?

Successful Community Associates in Independence should have strong communication skills, be organized, able to multitask, and have a customer service-oriented mindset. They should also be familiar with basic administrative tasks.

What is the main goal of a Community Associate in Independence?

The main goal of a Community Associate in Independence is to support customers in running their businesses by taking care of all administrative and support needs, allowing them to focus on their core operations.

How does a Community Associate in Independence build and maintain their community?

A Community Associate in Independence builds and maintains their community by fostering relationships with customers, understanding their needs, and providing excellent customer service and support. They also facilitate networking and collaboration among customers within the center.

IWG plc

Retail & Consumer Goods

Industry

10,001+

Employees

1989

Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.