FAQs
What is the main purpose of the Community Manager role at Mindspace?
The Community Manager is responsible for establishing and maintaining a strong community at their location through professional networking efforts, events, and engaging activities, while delivering a 5-star customer service experience.
Where is the Community Manager position located?
This full-time position is based in Hamburg, Germany.
To whom does the Community Manager report?
The Community Manager reports directly to the Senior Community Manager.
What qualifications are required for the Community Manager position?
A BA degree in a related field is a must, along with demonstrated face-to-face customer service and sales experience.
What language skills are needed for the Community Manager role?
A high level of German, both oral and written, is required for this position.
Is experience in marketing or social media management an advantage for this role?
Yes, experience in marketing, writing, or managing social media is considered an advantage.
What type of environment does Mindspace promote for its employees?
Mindspace promotes a nurturing and inspiring environment that fosters job satisfaction and personal growth within a diverse community.
What are some key responsibilities of the Community Manager?
Key responsibilities include building and maintaining a strong community, engaging and nurturing members, creating an inclusive environment, maintaining communication with operational teams, and acting as the main point of contact for community members.
What are the employee benefits offered at Mindspace?
Employee benefits include a generous annual leave allowance, meal benefits via a lunch card, gift vouchers on birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team events.
Does Mindspace offer opportunities for career growth?
Yes, Mindspace is committed to the long-term career growth of its employees and offers continual growth opportunities.
Is multi-tasking an essential skill for the Community Manager?
Yes, the ability to multi-task is important and should be considered a routine part of the job.
How does Mindspace ensure a positive member experience?
Mindspace focuses on exceptional customer service, creating engaging activities, and maintaining communication to address member needs proactively.