FAQs
Where is the Complaints Analyst position located?
The Complaints Analyst position is based in Manchester City.
What is the work schedule for this role?
This role requires you to work 5 days a week in the office.
What type of company is hiring for this position?
Our client is an insurance firm that offers a range of insurance products, including Employers and Public Liability and Tax Investigation Fee Protection.
What department will the Complaints Analyst be part of?
The Complaints Analyst will be part of the Compliance Department.
What are the key responsibilities of the Complaints Analyst?
Key responsibilities include logging and managing customer complaints, investigating issues, drafting clear outcomes, collaborating with teams, monitoring the customer journey, and supporting the Compliance Team with monitoring activities.
What experience is required for the Complaints Analyst role?
Candidates should have experience in financial services and complaints handling.
What skills are essential for the Complaints Analyst position?
Essential skills include strong analytical and investigative skills, attention to detail, excellent written and verbal communication, and the ability to prioritize tasks under pressure.
Is there a specific level of education required for the role?
The job description does not specify a particular level of education, but relevant experience in financial services is important.
How will success be measured in this role?
Success will be measured by the ability to efficiently resolve escalated and complex customer complaints, ensuring compliance with FCA regulations and contributing to a positive customer experience.
Is there any training provided for this position?
The job description does not mention specific training, but candidates are typically expected to bring relevant experience and skills to the role.