Logo of Huzzle

Complex Case Manager

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Healthcare

Requirements

  • To provide pro-active and responsive support to the Head of Complex Case Management
  • Work across all ELHT sites to meet the needs of an efficient Complex Case Management Service
  • Advise assist and navigate ELHT staff through the discharge planning process to plan and meet future care needs to facilitate a safe and timely discharge from hospital
  • To have the in-depth knowledge and skills to act as a resource for ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning
  • Provide proactive input to all wards to ensure length of hospital stay is determined by clinical need and not by organisational resources
  • To promote and maintain effective communication channels between all Health and Social Care departments/agencies in the acute and community settings
  • Proactively advise and support staff to initiate the early discharge planning of patients with vulnerable/complex needs ensuring appropriate assessments are completed in a timely manner to facilitate discharge
  • Identify, progress chase and monitor delayed discharges and lost bed days within the patient journey and referrals
  • In the absence of the Head of Complex Case Manager complete and submit the SitRep for Delayed Transfers of Care when required

Responsibilities

  • The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites.
  • They will provide education and advice to maintain a high standard of discharge planning processes.
  • Ensure and promote the timely access to health and social care resources to enable the safe and effective discharge of patients from hospital.
  • To work in partnership with other interdependent teams and services across the Health and Social Care Economy that are involved in the discharge planning of patients.
  • To provide pro-active and responsive support to the Head of Complex Case Management.
  • Work across all ELHT sites to meet the needs of an efficient Complex Case Management Service.
  • Advise assist and navigate ELHT staff through the discharge planning process to plan and meet future care needs to facilitate a safe and timely discharge from hospital.
  • To have the in-depth knowledge and skills to act as a resource for ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning.
  • Provide proactive input to all wards to ensure length of hospital stay is determined by clinical need and not by organisational resources.
  • To promote and maintain effective communication channels between all Health and Social Care departments/agencies in the acute and community settings.
  • Proactively advise and support staff to initiate the early discharge planning of patients with vulnerable/complex needs ensuring appropriate assessments are completed in a timely manner to facilitate discharge.
  • Identify, progress chase and monitor delayed discharges and lost bed days within the patient journey and referrals.
  • In the absence of the Head of Complex Case Manager complete and submit the SitRep for Delayed Transfers of Care when required.

FAQs

What is the primary role of a Complex Case Manager?

The primary role of a Complex Case Manager is to provide proactive and efficient case management services for adult patients across all ELHT hospital sites, facilitating safe and timely discharge planning.

What qualifications or skills are required for this position?

Candidates should possess in-depth knowledge and skills in complex case management, effective communication, and collaboration with health and social care teams, as well as experience in discharge planning.

What teams will the Complex Case Manager work with?

The Complex Case Manager will work in partnership with interdependent teams and services across the Health and Social Care Economy involved in the discharge planning process.

How does the Complex Case Manager promote timely discharges?

The Complex Case Manager advises and supports staff to initiate early discharge planning for patients with complex needs and ensures timely assessments are completed to facilitate discharge.

What actions are taken in the case of delayed discharges?

The Complex Case Manager identifies, monitors, and progresses delayed discharges and lost bed days within the patient journey and referrals, and may complete and submit the SitRep for Delayed Transfers of Care in the absence of the Head of Complex Case Management.

Is this position limited to one hospital site?

No, the Complex Case Manager works across all ELHT sites to meet the needs of an efficient Complex Case Management Service.

What kind of support will the Complex Case Manager provide to ward staff?

The Complex Case Manager will provide guidance and resources to ward staff at all levels, ensuring a consistent and informed approach to effective and timely discharge planning.

Are there opportunities for professional development in this role?

Yes, working in a complex case management environment provides opportunities for continuous learning, collaboration with multidisciplinary teams, and engagement in best practice discharge planning.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Tina Ostler, Business Support Manager, at tina.ostler@elht.nhs.uk or by telephone at 07955309052.

What is the vision of East Lancashire Hospitals NHS Trust?

The vision of East Lancashire Hospitals NHS Trust is to be widely recognized for providing safe, personal, and effective care to patients.

Delivering safe, personal and effective care

Science & Healthcare
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

East Lancashire Hospitals NHS Trust provides comprehensive healthcare services across several hospitals in East Lancashire, including emergency care, surgery, and specialized treatments. Their ultimate mission is to deliver high-quality, patient-centered care while improving health outcomes and promoting well-being. Their purpose is to ensure accessible, effective, and compassionate healthcare for the communities they serve, focusing on both immediate and long-term health needs.

Get notified when East Lancashire Hospitals NHS Trust posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?