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Compliance Manager (First Line Operations)

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PensionBee

Sep 18

  • Job
    Full-time
    Mid Level
  • London
  • Quick Apply

AI generated summary

  • You need 3+ years in pensions, knowledge of HMRC/FCA regulations, KYC, and Death Benefits; strong English skills, detail-oriented, team player, and ability to ensure compliance.
  • You will handle KYC reviews, conduct thorough investigations, liaise with customers and third parties, support compliance training, and suggest process improvements to enhance compliance operations.

Requirements

  • Proven track record in dealing with complex or specialist administration. The ideal candidate will have at least 3 years of direct experience in pensions, including:
  • General pensions technical knowledge (HMRC) and FCA regulations (essential)
  • KYC requirements and Death Benefits (essential)
  • Pension Sharing Orders, Early Access due to Ill Health, Powers of Attorney, Benefit Crystallisation and/or Transfer Out Due Diligence (desirable)
  • Clear written and spoken English
  • Organised and detail-oriented
  • Team player yet also a self-starter who is able to work independently
  • Ability to balance achieving the right outcomes for customers with remaining compliant at all times within the regulatory landscape
  • Comfortable working 100% in line with internal processes, regulatory requirements and the PensionBee Trust Deed and Rules.

Responsibilities

  • Know Your Customer
  • Reviewing information related to KYC at onboarding, withdrawal or the updating of customer details, ensuring appropriate documentation has been received and approving updates.
  • Reviewing watchlist reports with matches and verifying any discounted PEP checks / adverse media findings.
  • Maintaining awareness of JMLSG / KYC guidelines and legislation governing Customer Due Diligence and how they apply to internal KYC and Anti Money Laundering (AML) procedures.
  • Specialist Processes (Death Benefits, Power of Attorney, Ill Health Claims, and others)
  • Conducting thorough research / investigations relating to specialist transactions and requests, both in writing and on the telephone, using strong attention to detail and ensuring all regulatory deadlines are met.
  • Where documentation has to be reviewed and a decision made by PensionBee, presenting comprehensive and well informed findings with appropriate commentary and recommendations.
  • Liaising with our customers via telephone, email, and post, to complete relevant tasks. Always ensuring communications are clear. demonstrating strong yet professional empathy skills and proactively asking about communication preferences.
  • Championing vulnerable customers throughout all work, always considering whether or not a customer or bereaved family member has the ability to understand, remember, and weigh up relevant information.
  • Liaising with third parties, as appropriate, ensuring appropriate authority is held and third parties are directed only to relevant plan information or online resources.
  • Compliance and Customer Success Team Support
  • Communicating policies, procedures and guidance to maintain compliance with regulations, including rationale for requirements.
  • Training Customer Success Team on all Compliance and/or specialist related processes.
  • Monitoring and responding to internal referrals, including answering and researching technical queries.
  • Acting as a dynamic team member, actively contributing to team meetings and Slack channels, engaging with delivery of overall team and customer requirements.
  • Occasionally supporting the Transfer Out Specialists with provider, customer or adviser queries related to due diligence investigations or adviser information requests.
  • Engaging with colleagues across customer facing teams and second line to provide support and guidance to help resolve incidents or potential incidents within operations.
  • Process Improvement
  • Making suggestions to improve compliance processes and documentation, with particular focus on risk mitigation and assisting the wider customer success team or customers understand requirements.
  • Supporting new projects and initiatives form the perspective of the First Line Compliance Team.
  • Helping to review, maintain and document all Compliance processes, working with Senior Compliance Manager(s) and Head of First Line Compliance.

FAQs

What is the job title for this position?

The job title is Compliance Manager (First Line Operations).

Where is the position located?

The position is located in Southwark, London, but it is also open to remote work within the UK.

What qualifications are required for this role?

A proven track record in dealing with complex or specialist administration, with at least 3 years of direct experience in pensions, including general pensions technical knowledge (HMRC) and FCA regulations, as well as KYC requirements and Death Benefits.

What are the salary and benefits associated with this position?

The starting salary is £32,000, with additional annual bonuses and share options. Benefits include fully remote working, generous annual leave, a pension scheme with employer contribution, UK Healthcare Cash Plan, and more.

Is a right to work in the UK required for this position?

Yes, a UK right to work is required.

What are the main responsibilities of the Compliance Manager?

Key responsibilities include managing KYC processes, handling specialist administrative areas such as Death Benefits and Powers of Attorney, supporting the Customer Success Team, and contributing to process improvement initiatives.

How does PensionBee approach diversity and inclusion?

PensionBee welcomes all candidates and is proud to celebrate differences, providing equal rights, opportunities, and treatment. They support flexible working requests and reasonable adjustments from day one.

What is the hiring process for this position?

The hiring process includes an initial conversation with the hiring manager, written tasks, structured interviews, and a review of tasks, followed by final decisions with feedback for unsuccessful candidates.

What soft skills are important for this role?

Important soft skills include strong communication skills, empathy, attention to detail, and the ability to work independently as well as part of a team.

When is the expected start date for the position?

The expected start date is as soon as possible (ASAP).

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PensionBee

Be pension confident. Combine, contribute and withdraw online. All in one place. (LON:PBEE). Capital at risk.

Finance
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

PensionBee is a leading online pension provider, helping you transfer your old pensions into one new plan, that you can easily manage online. We’re on a mission to make you pension confident by helping you take control of your pension savings and plan for a happy retirement. With PensionBee you can manage your pension from the palm of your hand: check your real-time balance, see your projected retirement income, and set up contributions and withdrawals online.