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Computer Technician

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Valvoline Global Operations

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need a high school diploma (Bachelor’s preferred), 1-2 years of customer/tech support experience, strong communication skills, troubleshooting abilities, and customer service aptitude.
  • You will troubleshoot technical issues, document support requests, guide customers through diagnostics, and manage queries via phone or ticketing systems.

Requirements

  • Education Required:
  • High school diploma or equivalent; Bachelor’s Degree Preferred
  • 1-2 years of customer service and/or technical support in a call center environment; technical support experience preferred
  • What Will Set You Apart:
  • Able to work independently as well as be a team player
  • Excellent computer and written/verbal communications skills
  • Be intuitive, have great follow through skills as well as Hardware/software troubleshooting abilities.
  • Must be able to deal effectively with all types of internal/external customers

Responsibilities

  • Serves as the initial contact for reporting technical issues, answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
  • Works with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Alerts management to recurring problems and patterns of problems.
  • Interacts with internal and external customers.

FAQs

What are the primary responsibilities of a Computer Technician at Valvoline Global?

The primary responsibilities include providing technical support via phone, email, and chat for proprietary software, serving as the first point of contact for user support, diagnosing technical issues, documenting requests in the ticket management system, and interacting with internal and external customers.

What qualifications are required for this position?

A high school diploma or equivalent is required, although a Bachelor’s Degree is preferred. Additionally, 1-2 years of customer service and/or technical support experience in a call center environment is necessary.

What skills will set a candidate apart for this role?

Candidates who can work independently or as part of a team, possess excellent computer and communication skills, are intuitive, and have strong troubleshooting abilities will stand out.

Are there opportunities for career advancement within the company?

Yes, Valvoline Global is committed to providing resources and support for employees to develop and advance within the company.

What kind of benefits does Valvoline Global offer?

Benefits include health insurance plans, HSA and flexible spending accounts, a 401(k) plan, incentive opportunities, life insurance, short and long-term disability insurance, paid vacation and holidays, and tuition reimbursement, among others.

Is prior technical support experience necessary for this role?

While prior technical support experience is preferred, 1-2 years of customer service experience in a call center environment is required.

How do I apply for the Computer Technician position?

You can apply for the position through the Valvoline Global careers portal or by contacting Human Resources for more information.

Is Valvoline Global an equal opportunity employer?

Yes, Valvoline Global provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

What should I do if I need a reasonable accommodation during the recruitment process?

You should contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to request reasonable accommodation during any aspect of the recruitment and selection process.

What platforms and devices will I be supporting as a Computer Technician?

As a Computer Technician, you will provide support for proprietary software on multiple devices and platforms used at Valvoline Instant Oil Change locations and Dash.

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Valvoline Global Operations

Energy
Industry
1001-5000
Employees

Mission & Purpose

Valvoline™ Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As The Original, we’ve been innovating to solve problems for over 150 years. With sales in more than 140 countries and territories, our solutions are available for every engine and drivetrain, including high-mileage and heavy-duty vehicles, offered at more than 80,000 locations. And we’re committed to powering the future of mobility for vehicles with electric, hybrid and internal combustion powertrains – today and as we move forward. We are now a part of Aramco, one of the world’s largest integrated energy and chemicals companies. Our strategic partnership creates a powerful combination to drive unparalleled product innovation and sustainable business solutions.