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Concierge, Full Time

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Galway

AI generated summary

  • You need retail or concierge experience, strong customer service skills, fast-paced work experience, effective communication, self-motivation, and a target-driven, people-oriented attitude.
  • You will enhance customer experiences, promote loyalty programs, deliver tailored after-sales service, attend briefings, and stay updated on products and events while collaborating with your team.

Requirements

  • Retail or Concierge experience
  • Strong customer service skills
  • Worked in a fast pace environment
  • Effective Communication
  • Target driven
  • Self-motivation
  • A people person

Responsibilities

  • Our luxury concierge service will enhance the customer experience through new innovation and digital services
  • Introducing additional services including events and promotions throughout the store
  • Building customer loyalty through attentive services and showcasing our loyalty program
  • Providing a professional after sales services tailored to our customer’s individual need
  • Working as part of a team, delivering extraordinary service to both external and internal customers
  • Ensuring communication is open and clear within the team
  • Contributing to store targets and goals
  • Attending team briefings daily to understand targets and promotions
  • Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values
  • Being passionate and enthusiastic about products and services available
  • Acquiring and updating product knowledge through supplier training, product labels, magazines etc
  • Keeping up to date with new services and product launches including new pop up stores
  • Promote the sustainable edit across your department
  • Being knowledgeable of additional services on offer throughout the store including events and promotions

FAQs

What are the working hours for the Concierge position?

The Concierge position is a full-time role with a permanent contract of 37.5 hours per week, requiring mid-week availability.

What kind of experience is required for this role?

Retail or concierge experience is required, along with strong customer service skills and the ability to work in a fast-paced environment.

Is there room for personal and professional development within the company?

Yes, Brown Thomas Arnotts fosters a culture of belonging and inclusiveness, offering opportunities for meaningful career development and extensive learning and development offerings.

What are the key responsibilities for the Concierge role?

Key responsibilities include enhancing the customer experience, building customer loyalty, providing professional after-sales services, and promoting the sustainable edit across the department.

Are there any benefits offered to team members?

Yes, benefits include team member discounts across iconic brands, competitive annual leave entitlement, recognition days for volunteering and wellbeing, wellbeing initiatives, and additional benefits.

How does Brown Thomas Arnotts prioritize diversity and inclusion?

Brown Thomas Arnotts is committed to fostering a diverse and inclusive workplace, ensuring that all team members contribute their unique perspectives and experiences to strengthen the business.

What should candidates do if they need accommodations during the application process?

Candidates can contact Brown Thomas Arnotts at careers@brownthomas.ie to request accommodations.

Reinventing Retail

Retail & Consumer Goods
Industry
1001-5000
Employees
1843
Founded Year

Mission & Purpose

Brown Thomas Arnotts is Ireland's leading luxury fashion retailer. We're a retail world built on iconic firsts, famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. Discover more about Brown Thomas Arnotts' Vision, Purpose & Values by visiting our Life page. Brown Thomas Established in 1849, Brown Thomas was from the outset, a name that is synonymous with luxury, integrity and beauty. Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. There are five iconic Brown Thomas department stores in Dublin, Dundrum, Cork, Limerick and Galway and one BT2 branded fashion store in Blanchardstown Shopping Centre. Arnotts Arnotts is Ireland’s oldest and largest department store having opened its decorative, brass-clad doors way back in 1843 and since then has developed the premises into the 300,000 sq. foot store as it stands today. A reliable family favourite with both Irish and international visitors, Arnotts boasts a broad collection of designer brands in fashion, beauty, homewares and more. The store is also home to numerous restaurants, and an unparalleled range of in-store services. Named Best "Nation Store of the Year" at the Retail Excellence Awards Named "Retail of the the Year" at the Retail Excellence Awards