Logo of Huzzle

CONSEILLER CLIENT APRES-VENTE AUTOMOBILE H/F

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Paris

AI generated summary

  • You should have a Bac or equivalent in commerce/mechanics, 1+ year experience as a customer advisor, strong commercial sense, adaptability, good listening skills, and IT proficiency.
  • You will manage client relationships, schedule appointments, prepare repair orders, promote services, process payments, ensure satisfaction, and uphold quality standards while supporting the workshop team.

Requirements

  • Issu(e) d’une formation Bac ou équivalent dans le commerce ou dans la mécanique automobile, vous bénéficiez d’une première expérience réussie/de minimum 1 ans d'expérience comme conseiller client, idéalement dans le secteur de l’automobile de de l'après-vente.
  • Vous êtes naturellement attiré par ce type de fonctions, votre sens du commerce et votre goût du service sont vos atouts.
  • Dynamique, adaptable, et à l'écoute, vous savez convaincre et satisfaire le client.
  • Vous êtes à l’aise avec les clients et maitrisez les outils informatiques/Bureautique.
  • Vous êtes prêt(e) à vous impliquer dans le développement d'une structure à taille humaine en pleine croissance ?

Responsibilities

  • Assurer la relation client dans sa globalité (accueil et suivi)
  • Planifier et préparer les rendez-vous des clients du service après-vente
  • Rédiger les ordres de réparation et commandes de travaux
  • Être force de proposition en vente additionnelle de produits et services
  • Assurer la relation entre la clientèle avec les équipes atelier
  • Etablissement des devis de réparation et suivi des dossiers clients
  • Facturer et Encaisser
  • Restituer des véhicules aux clients
  • Fidéliser la clientèle par votre relationnel
  • Suivre les indicateurs qualité et de satisfaction client
  • Promouvoir l’entreprise, et l’ensemble de ses Services
  • Respecter et faire respecter les normes d’hygiène et de sécurité
  • Assurer les standards qualités exigées par le constructeur
  • Contribuer à l’image de marque du point de vente

FAQs

What is the job title for this position?

The job title is CONSEILLER CLIENT APRES-VENTE AUTOMOBILE H/F.

What type of contract is being offered?

The contract being offered is a CDI (Contrat à Durée Indéterminée).

How many hours will the employee work per week?

The employee will work 39 hours from Monday to Friday.

What are the benefits included with the position?

The benefits include health insurance (mutuelle), transportation participation, and meal allowance (participation déjeuner).

When is the position available to start?

The position is available to start immediately.

What are the main responsibilities of this role?

Main responsibilities include ensuring customer relations, scheduling service appointments, preparing repair orders, promoting additional products and services, and maintaining quality indicators and customer satisfaction.

What qualifications are required for the ideal candidate?

The ideal candidate should have at least a Bac or equivalent in commerce or automotive mechanics, along with a minimum of 1 year of experience as a customer advisor, preferably in the automotive after-sales sector.

What skills are essential for this position?

Essential skills include strong commercial sense, customer service orientation, dynamism, adaptability, effective communication, and proficiency with IT and office tools.

Is there an opportunity for career growth within the company?

Yes, the company is committed to challenging employees and allowing them to fully express their potential and grow within the organization.

What is the company's approach to customer relations?

The company emphasizes strong customer relationships, ensuring customer satisfaction, and promoting the brand image through effective communication and service.

Manufacturing & Electronics
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati. Our group sells vehicles in 153 countries and operates 119 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business. Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility