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Consumer Experience Strategy Lead

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Sanofi

12d ago

  • Job
    Full-time
    Senior Level
  • Marketing
    Product
  • Cambridge
  • Quick Apply

AI generated summary

  • You need strong analytical skills, excellent communication, strategic planning ability, business acumen, knowledge of digital product management and CX principles, and proficiency in Miro and Figma.
  • You will define and implement CX strategies for digital products, manage resources, mentor your team, and advocate for exceptional consumer experiences across various stakeholders.

Requirements

  • - Strong analytical skills to synthesize challenges or learnings from qualitative and quantitative data.
  • - Excellent communication and presentation skills for efficient recommendations.
  • - Ability to draw strategic plans from product roadmap assessments, team maturity, knowledge gaps, and business priorities.
  • - Strong business acumen to understand value generation and business modeling.
  • - Deep understanding of digital product management, agile methodologies, and CX principles.
  • - Knowledge of CX measurement frameworks, both qualitative and quantitative.
  • - Bachelor's degree or equivalent in Design, HCI, MBA, or related field; Master’s degree a plus.
  • - Proficiency in Miro and Figma/Figjam.

Responsibilities

  • Main responsibilities:
  • Deliver CX strategy across digital products: define plans, principles, and measurement frameworks.
  • Ensure CX Strategy meets milestones, mitigating risks and maximizing process efficiency.
  • Define, document, share, and maintain user experience strategy for Sanofi products and digital solutions.
  • Reallocate resources to meet priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
  • Mentor and empower the team to stay informed and grow as CX Strategists.
  • Influence product and service strategy direction by embodying excellence in consumer experience.
  • Advocate for CX within Digital, partner organizations, and stakeholder groups.

FAQs

What is the location of the Consumer Experience Strategy Lead position?

The position is located in Bridgewater, NJ or Cambridge, MA.

What is the main responsibility of the Consumer Experience Strategy Lead?

The main responsibility is to provide end-to-end consumer experience strategy and digital solutions, aligning CX strategies with product roadmaps, market needs, and technical frameworks.

What qualifications are required for the position?

A Bachelor's degree or equivalent in Design, HCI, MBA, or a related field is required; a Master’s degree is a plus.

Is experience with digital product management necessary for this role?

Yes, a deep understanding of digital product management, agile methodologies, and CX principles is important for this role.

What skills are important for a candidate applying for this position?

Important skills include strong analytical skills, excellent communication, business acumen, and proficiency in tools like Miro and Figma/Figjam.

Will there be opportunities for team leadership in this position?

Yes, the role involves leading a team of CX Strategy employees and contractors, as well as mentoring and empowering the team.

What type of work environment can candidates expect at Sanofi?

Candidates can expect a supportive, future-focused team that values growth and career development, with numerous opportunities for advancement.

Is Sanofi committed to diversity in hiring?

Yes, Sanofi is an Equal Opportunity and Affirmative Action employer committed to a culturally diverse workforce.

What benefits does Sanofi offer its employees?

Sanofi offers a comprehensive rewards package, extensive health and wellbeing programs, high-quality healthcare, and at least 14 weeks of gender-neutral parental leave.

How does Sanofi approach consumer experience advocacy?

The Consumer Experience Strategy Lead will advocate for CX within Digital, partner organizations, and stakeholder groups to influence product and service strategy direction.

Sanofi

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.