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Containers Cloud Support Engineer

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Amazon

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need 2-4 years in software/dev support, troubleshooting skills, knowledge of containerization, CI tools, web servers, scripting, Linux/Windows, networking, and cloud services.
  • You will troubleshoot complex issues, collaborate with AWS teams, enhance customer support processes, create technical content, and communicate during critical events while leveraging new technologies.

Requirements

  • Experience in software development, or experience in technical support
  • Experience troubleshooting and debugging technical systems
  • Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management Configuration Management
  • Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
  • 2 to 4 years of relevant experience
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
  • Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
  • Understand the complete deployment lifecycle from design, build, test, deploy.
  • Experience with Kubernetes or containerization technologies
  • Understanding of hypervisor/virtualization and containerization
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
  • Strong analysis and troubleshooting skills and experience.
  • Experience managing full application stacks from the OS up through custom applications.
  • Exposure to Virtualization (Hyper-V, VMware, Xen).
  • Good understanding of distributed computing environments.
  • Exposure to security concepts/best practices.
  • Knowledge of storage technologies.
  • Experience with Cloud services and Cloud deployments.
  • Bachelor's degree in computer science or equivalent.

Responsibilities

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.

FAQs

What qualifications are required for the Containers Cloud Support Engineer position?

A Bachelor's degree in computer science or equivalent is required.

What kind of experience is preferred for this role?

We prefer candidates with 2 to 4 years of relevant experience in software development or technical support, as well as experience troubleshooting and debugging technical systems.

What specific technologies should candidates be familiar with?

Candidates should have knowledge/experience in administration and troubleshooting of container orchestration services such as Elastic Container Service and Elastic Kubernetes Service, as well as experience with DevOps tools like Chef, Puppet, Docker, Jenkins, and Ansible.

Is scripting experience required for this position?

Yes, candidates should have scripting or development experience using languages such as Python, Node.js/JavaScript, PowerShell, C#, Ruby, or Golang.

What are the key responsibilities of the Containers Cloud Support Engineer?

Responsibilities include troubleshooting complex customer issues, partnering with other AWS teams, providing customer communication during critical events, and writing technical articles for the developer community.

Are there opportunities for career growth within the role?

Yes, Amazon offers endless knowledge-sharing, mentorship, and career-advancing resources to help employees develop into well-rounded professionals.

What is the team culture like at AWS?

AWS fosters an inclusive team culture where diverse experiences are valued, ongoing learning is encouraged, and employee-led groups promote a sense of belonging.

Is experience with virtualization technologies important for this role?

Yes, experience with virtualization technologies such as Hyper-V, VMware, or Xen is important and is considered during the hiring process.

Do you offer flexible working conditions?

Yes, we strive for work-life harmony and offer flexibility as part of our working culture to support our employees both at work and at home.

Does Amazon provide support for individuals with disabilities?

Yes, Amazon is committed to providing accommodations for individuals with disabilities. Candidates can request accommodations during the hiring process.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.