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Content Moderation (Portuguese-speaking) - Social Media

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Concentrix

Yesterday

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Media & Journalism
  • Porto

AI generated summary

  • You must be fluent in Portuguese (C1) and English (B2), have 6 months of relevant experience, strong customer service skills, and the ability to work independently and as part of a team.
  • You will enhance user experience, moderate content, review user behaviors, analyze reports, apply guidelines, and make autonomous decisions on sensitive issues in a dynamic social media environment.

Requirements

  • Fluent, verbal and written in Portuguese (C1)
  • Fluent, verbal and written in English (B2)
  • At least 6 months of relevant experience in related fields
  • Strong customer service oriented skills
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Ability to multitask, possess critical reasoning skills and communicate effectively
  • Fast learner, diligent worker

Responsibilities

  • From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience
  • Review, audit and moderate contents from the end customer and copyright
  • Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas
  • Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report
  • Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment
  • Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature

FAQs

What is the job title for this position?

The job title is Content Moderation (Portuguese-speaking) - Social Media.

Where is this job located?

The job is located in Porto, Portugal, at Avenida Sidonio Pais N° 93.

What language skills are required for this position?

Candidates must be fluent in Portuguese (C1) and have a good command of English (B2).

What are the main responsibilities of the Content Moderator?

Main responsibilities include moderating content, reviewing user behaviors, analyzing reports, and making autonomous decisions based on client guidelines.

What kind of previous experience is required?

At least 6 months of relevant experience in related fields is required.

How does the company support career growth?

The company offers extensive training, learning and leadership development programs, with about 80% of managers promoted from within.

What benefits are included in this role?

Benefits include competitive salary and performance bonuses, full paid training, and career development programs.

Are there opportunities for referral bonuses?

Yes, there are Bring-a-friend (referral) bonus opportunities.

Is this a full-time position?

Yes, this is a full-time position with indefinite contracts, negotiable depending on experience and client needs.

Are there any diversity and inclusion policies in place?

Yes, Concentrix is committed to equal employment opportunities and maintaining a work environment free from discrimination and harassment.

Do I need to be authorized to work in Portugal?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.