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Counter Associate - The Ordinary (Boots, Market Street)

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Jul 6

Applications are closed

  • Job
    Part-time
    Junior Level
  • Hospitality & Retail
  • Manchester

Requirements

  • Experience in the Retail, and luxury industry is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.

FAQs

What is DECIEM and what brands does it encompass?

DECIEM, known as “The Abnormal Beauty Company”, is the parent company of The Ordinary, NIOD, and other beauty brands. It focuses on a science-first approach to innovation and aims to disrupt the beauty industry through authenticity and transparency.

What position is currently available at the Boots Market Street location?

A Counter Associate position is available at the Boots Market Street location in Manchester.

What are the hours for the Counter Associate position?

The Counter Associate position is a part-time role requiring 22.5 hours per week, which translates to working 3 days a week.

What are the core responsibilities of a Counter Associate?

Core responsibilities include greeting customers professionally, identifying their needs to suggest relevant products, ensuring quality and safety standards, delivering excellent customer service, managing customer feedback, maintaining cleanliness and organization at the counter, and processing refunds.

What skills and qualifications are required for this role?

Candidates should have experience in the retail or luxury industry, preferably within the fragrance, beauty, fashion, or luxury goods sectors. Strong customer engagement skills, the ability to multi-task while offering outstanding service, effective time management, and communication skills are essential.

What benefits do Counter Associates receive by joining DECIEM?

Benefits include unlimited access to an Employee Assistance Program, access to LinkedIn Learning for ongoing education, first access to new products, and a generous discount on DECIEM products for the employee, family, and friends.

What are DECIEM's core values?

DECIEM's core values are to do the right thing, create impact, respect small things, care too much, and be the future.

Is previous retail experience mandatory for this position?

While previous experience in the retail or luxury industry is highly desirable, it may not be strictly mandatory. Candidates with a strong desire to learn and grow within the company may still be considered.

How does DECIEM ensure a positive customer experience?

DECIEM ensures a positive customer experience by adhering to standards of cleanliness, tailored customer service through education and consultations, effective communication, and managing feedback to address customer issues positively.

How can I apply for the Counter Associate position?

To apply for the Counter Associate position, interested candidates should visit the DECIEM careers page or the Boots website to find the application process specific to this job listing.

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.