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Counter Associate - The Ordinary (Boots, Meadowhall)

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DECIEM | THE ABNORMAL BEAUTY COMPANY

2mo ago

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • Sheffield

AI generated summary

  • You should have retail or luxury experience, ideally in beauty or fragrance, strong customer engagement skills, effective time management, and a desire to boost brand awareness.
  • You will greet customers, assess their needs, suggest products, maintain cleanliness, manage feedback, conduct refunds, and build relationships while delivering exceptional service.

Requirements

  • Experience in the Retail, and luxury industry is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.

FAQs

What is the job title and location for this position?

The job title is Counter Associate, and it is located at The Ordinary counter within Boots, Meadowhall in Sheffield.

What are the working hours for this role?

This is a part-time position totaling 22.5 hours per week, typically over 3 days.

What are the core responsibilities of a Counter Associate?

Responsibilities include greeting customers with enthusiasm, identifying customer needs, suggesting relevant products, ensuring high standards of customer service and cleanliness, managing feedback and queries, and building relationships with clients and department managers.

What qualifications are preferred for this job?

Experience in the retail and luxury industry, especially within the fragrance, beauty, fashion, and luxury goods sectors, is highly desirable. Candidates should also be comfortable engaging with customers and providing product consultations.

Is there a focus on customer service in this role?

Yes, the role emphasizes providing outstanding customer service, adhering to DECIEM's standards, and educating customers about beauty and skincare products.

What type of training will be provided?

Candidates will receive brand training to acquire product knowledge necessary for assisting customers effectively.

What benefits come with being a part of the DECIEM team?

Benefits include unlimited access to an Employee Assistance Program, access to LinkedIn Learning, early access to new products, and a generous discount on DECIEM products for employees, family, and friends.

How does DECIEM prioritize sustainability and social impact?

DECIEM focuses on sustainability strategies like fighting climate change, improving waste management, and responsible sourcing. They also established the Good Fund to support charities in response to global events.

What is DECIEM's commitment to diversity and inclusion?

DECIEM is committed to creating meaningful change in diversity, equity, and inclusion (DEI) within their workforce and communities. They uphold equal opportunity employment and foster an inclusive and accessible workplace.

How should I apply for this position?

Interested candidates should send their resumes to DECIEM. Only those shortlisted for interviews will be contacted.

What values does DECIEM uphold?

DECIEM operates by core values including doing the right thing, creating impact, respecting small things, caring too much, and being the future.

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.