FAQs
What is the job title and location for this position?
The job title is Counter Associate, and it is located at The Ordinary counter within Boots, Meadowhall in Sheffield.
What are the working hours for this role?
This is a part-time position totaling 22.5 hours per week, typically over 3 days.
What are the core responsibilities of a Counter Associate?
Responsibilities include greeting customers with enthusiasm, identifying customer needs, suggesting relevant products, ensuring high standards of customer service and cleanliness, managing feedback and queries, and building relationships with clients and department managers.
What qualifications are preferred for this job?
Experience in the retail and luxury industry, especially within the fragrance, beauty, fashion, and luxury goods sectors, is highly desirable. Candidates should also be comfortable engaging with customers and providing product consultations.
Is there a focus on customer service in this role?
Yes, the role emphasizes providing outstanding customer service, adhering to DECIEM's standards, and educating customers about beauty and skincare products.
What type of training will be provided?
Candidates will receive brand training to acquire product knowledge necessary for assisting customers effectively.
What benefits come with being a part of the DECIEM team?
Benefits include unlimited access to an Employee Assistance Program, access to LinkedIn Learning, early access to new products, and a generous discount on DECIEM products for employees, family, and friends.
How does DECIEM prioritize sustainability and social impact?
DECIEM focuses on sustainability strategies like fighting climate change, improving waste management, and responsible sourcing. They also established the Good Fund to support charities in response to global events.
What is DECIEM's commitment to diversity and inclusion?
DECIEM is committed to creating meaningful change in diversity, equity, and inclusion (DEI) within their workforce and communities. They uphold equal opportunity employment and foster an inclusive and accessible workplace.
How should I apply for this position?
Interested candidates should send their resumes to DECIEM. Only those shortlisted for interviews will be contacted.
What values does DECIEM uphold?
DECIEM operates by core values including doing the right thing, creating impact, respecting small things, caring too much, and being the future.