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Counter Associate "The Ordinary" Dublin

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DECIEM | THE ABNORMAL BEAUTY COMPANY

20d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should have retail experience, preferably in beauty or luxury, strong customer engagement skills, ability to multitask, and effective time management and communication abilities.
  • You will greet customers, assess their needs, provide product knowledge, maintain cleanliness, manage feedback, ensure merchandising standards, and build relationships with clients and managers.

Requirements

  • Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • This is a 40-hour-a-week position on a full-time basis (5 Days).
  • This is a permanent contract<3
  • Comfortable in engaging customers and applying products to the customer while providing consultations.
  • Ability to multi-task, while providing professional and outstanding customer service.
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.

FAQs

What is the job title for this position?

The job title is Counter Associate for "The Ordinary" in Dublin.

Where is the job located?

The job is located at Brown Thomas in Dublin.

What type of employment is being offered?

This is a permanent full-time position, working 40 hours a week over 5 days.

What are the core responsibilities of a Counter Associate?

Key responsibilities include greeting customers, suggesting products, ensuring quality and cleanliness standards, managing customer feedback, and building relationships with department managers and clients.

Is experience in retail or luxury industries required?

Yes, experience in Retail, Department Stores, and the luxury industry is highly desirable, especially within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

What skills are needed for this role?

Essential skills include customer engagement, multi-tasking, professional communication, effective time management, and a desire to spread brand awareness.

What benefits can employees expect when joining DECIEM?

Employees receive benefits such as unlimited access to an Employee Assistance Program, LinkedIn Learning membership, first access to new products, and generous discounts on DECIEM products.

Does DECIEM prioritize sustainability?

Yes, DECIEM prioritizes sustainability with strategies focused on climate change, waste management, responsible packaging, and social impact initiatives.

What values does DECIEM uphold?

DECIEM's core values include doing the right thing, creating impact, respecting small things, caring too much, and being the future.

Is DECIEM an equal-opportunity employer?

Yes, DECIEM is an equal-opportunity employer and prohibits discrimination based on various legally protected classes.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.