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Counter Associate "The Ordinary" Dundrum

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DECIEM | THE ABNORMAL BEAUTY COMPANY

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should have retail experience in beauty or luxury, strong customer engagement skills, ability to multitask, and effective time management. This is a part-time, permanent role.
  • You will greet customers, assess their needs, suggest products, ensure store standards, manage feedback, maintain cleanliness, conduct refunds, and build relationships with clients and staff.

Requirements

  • Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • This is a 24-hour-a-week position on a part-time basis (3 Days).
  • This is a permanent contract.
  • Comfortable in engaging customers and applying products to the customer while providing consultations.
  • Ability to multi-task, while providing professional and outstanding customer service.
  • Desire to spread brand awareness.
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.

FAQs

What is the job title for this position?

The job title is Counter Associate for "The Ordinary" in Dundrum.

What is the working schedule for this position?

This is a part-time position consisting of 24 hours a week over 3 days.

Is this position permanent or temporary?

This is a permanent position.

What type of experience is preferred for this role?

Experience in retail, particularly in department stores and the luxury industry, especially within fragrance, beauty, fashion, and luxury goods sectors, is highly desirable.

What responsibilities will the Counter Associate have?

The Counter Associate will greet customers, determine their needs, suggest relevant products, ensure quality standards, educate customers, manage feedback, maintain cleanliness and organization, conduct product refunds, and build relationships with department managers and clients.

What skills are required for this position?

Candidates should be comfortable engaging customers, have the ability to multi-task, possess professional communication skills, and have effective time management abilities.

What benefits does DECIEM offer to team members?

DECIEM offers benefits such as unlimited access to mental health care programs, LinkedIn Learning membership, first dibs on new products, and a generous discount on DECIEM products.

What core values does DECIEM prioritize?

DECIEM prioritizes core values such as doing the right thing, creating impact, respecting small things, caring deeply, and being forward-thinking.

Is DECIEM committed to sustainability and social impact?

Yes, DECIEM is committed to sustainability and social impact, focusing on climate change, responsible sourcing, waste management, and supporting charities through the Good Fund.

Does DECIEM have a commitment to diversity, equity, and inclusion?

Yes, DECIEM is committed to diversity, equity, and inclusion, aiming to create meaningful change in the lives of team members and their communities.

How can I apply for this position?

If you're interested in the position, please send your resume to DECIEM. They appreciate the effort in applying but note that only shortlisted candidates will be contacted.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.