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Counter Associate "The Ordinary" DUNDRUM

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should have retail experience, preferably in beauty or luxury, with strong customer service skills, ability to multitask, and a desire to promote brand awareness. Part-time, 24 hours a week.
  • You will greet customers, assess their needs, suggest products, ensure cleanliness, manage feedback, uphold standards, and build relationships with clients and department managers.

Requirements

  • Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • This is a 24-hour-a-week position on a part-time basis (3 Days).
  • This is a permanent contract<3
  • Comfortable in engaging customers and applying products to the customer while providing consultations.
  • Ability to multi-task, while providing professional and outstanding customer service.
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.

FAQs

What is the job title for this position?

The job title is Counter Associate at "The Ordinary" in Dundrum.

What are the working hours for this role?

This is a part-time position requiring 24 hours a week, typically spread over 3 days.

Is this a permanent position?

Yes, this is a permanent contract position.

What kind of experience is desirable for this role?

Experience in retail, department stores, and the luxury industry, especially within the fragrance, beauty, fashion, and luxury goods sectors, is highly desirable.

What will be my main responsibilities as a Counter Associate?

Main responsibilities include greeting customers, determining their needs, suggesting relevant products, maintaining counter standards, managing customer feedback and queries, and delivering excellent customer service.

Are there any specific skills and qualifications needed for this job?

Yes, candidates should be comfortable engaging with customers, able to multi-task, have effective time management and communication skills, and possess a desire to spread brand awareness.

What benefits can I expect by joining the DECIEM team?

Benefits include unlimited access to mental health care programs, LinkedIn Learning membership, first access to new products, and a generous discount on DECIEM products.

Does DECIEM have a commitment to diversity and inclusion?

Yes, DECIEM is committed to creating meaningful, measurable change in diversity, equity, and inclusion and aims to maintain an inclusive and accessible workplace.

Is there any training provided for new hires?

Yes, new hires will receive brand training to acquire product knowledge essential for assisting customers effectively.

How do I apply for this position?

If you are interested, kindly send your resume to DECIEM. Only shortlisted candidates will be contacted for interviews.

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.