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Counter Associate "The Ordinary" Fenwick Brent Cross

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DECIEM | THE ABNORMAL BEAUTY COMPANY

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have retail experience, preferably in beauty or luxury, excellent customer service skills, the ability to multitask, and effective time management.
  • You will greet customers, assess their needs, suggest products, ensure store cleanliness, manage feedback, maintain merchandising standards, and build relationships with clients and managers.

Requirements

  • Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • This is a 15-hour-a-week position on a part-time basis (3 Days).
  • This is a permanent contract
  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication

FAQs

What is the job title for this position?

The job title is Counter Associate for "The Ordinary" at Fenwick Brent Cross.

What are the working hours for this role?

This is a part-time position requiring 15 hours a week, typically spread over 3 days.

Is this position permanent?

Yes, this is a permanent contract position.

What kind of experience is preferred for applicants?

Experience in Retail, Department Stores, and the luxury industry, particularly within Fragrance, Beauty, Fashion, and Luxury Goods sectors, is highly desirable.

What are the main responsibilities of a Counter Associate?

Key responsibilities include greeting customers, determining their needs, suggesting relevant products, ensuring high standards of customer service and cleanliness, managing feedback, and maintaining merchandising standards.

What skills and qualifications are needed for this role?

Candidates should be comfortable engaging customers, provide product consultations, multi-task effectively, and possess strong time management and communication skills.

What benefits can I expect by joining the team?

Team members enjoy benefits such as unlimited access to an Employee Assistance Program, access to LinkedIn Learning, early access to new products, and a generous discount on DECIEM products.

What values guide DECIEM as a company?

DECIEM is guided by values such as doing the right thing, creating impact, respecting small things, caring deeply, and being the future.

Does DECIEM have a commitment to sustainability?

Yes, DECIEM is focused on sustainability through strategies aimed at fighting climate change, waste management, responsible packaging, and supporting charitable causes through the Good Fund.

How does DECIEM address diversity, equity, and inclusion?

DECIEM is committed to measurable change in DEI, striving for equality and creating an inclusive workplace for all employees.

How can I apply for this position?

Interested candidates can apply by sending their resume as instructed in the job description. Only those shortlisted for interviews will be contacted.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.